Customer Service

Auto Replenishment

Auto Replenishment

What is Auto Replenish?
Auto Replenish is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need to. Just tell us how often you want your products, and we'll take it from there. Plus, you’ll always receive 10% off and free shipping on every Auto Replenish order!

You have complete control over your Auto Replenish orders: You can change your delivery frequency, next order date or quantity preference at any time by visiting ‘My Auto Replenish’ located within your account. Changes to orders can be made up to 24 hours before the next scheduled shipment date and you can cancel your order at any time.
How do I join Auto Replenish?
Joining Auto Replenish is easy! You can do it while browsing on a product page or while reviewing items in your shopping cart. To get started, simply select the Auto Replenish option for your desired product, then select your preferred shipment frequency and proceed to checkout as usual.
What will happen after I join Auto Replenish?
After you join Auto Replenish, you will receive an email confirming your Auto Replenish order. This email will include a link to access the ‘My Auto Replenish’ section in your account where you can manage your future orders, Auto Replenish items and account information.

We will place your Auto Replenish orders automatically based on your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto Replenish order. You will also receive email confirmations when an order is placed or cancelled successfully and notifications regarding other important information related to your Auto Replenish account, such as if your item is discontinued or out of stock.
How do I make changes to my Auto Replenish order?
Once you’ve joined, Auto Replenish is easy to manage. You can change your next order date, skip an order, change your selected frequency, or opt out of the Auto Replenish program by visiting the ‘My Auto Replenish’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:
To change your next order date, please visit the ‘My Auto Replenish’ section within your account and click the ‘Change Date’ button to the right of the next shipment date. Then select a new date for your order. This will change the order date for the entire Auto Replenish order.

Skip a delivery:
To skip an Auto Replenish order, please visit the ‘My Auto Replenish’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date.

Change shipment frequency:
To modify the delivery frequency for an Auto Replenish item, please visit the ‘My Auto Replenish’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every.’ To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your new desired frequency from the dropdown menu.

Send an order now:
To send an Auto Replenish order now, please visit the ‘My Auto Replenish’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date.

Cancel Auto Replenish item:
To cancel an Auto Replenish item, please visit the ‘My Auto Replenish’ section within your account and click the ‘Cancel Auto Replenish’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Auto Replenish’ button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
How do I make changes to my Auto Replenish account information?
To review or modify your Auto Replenish account information, visit ‘My Auto Replenish’ located within your account.

To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all future orders unless otherwise noted.

To change your billing address for an order, click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all future orders.

Please remember to click ‘OK’ and verify that your updated information was saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
How do I view my future deliveries?
Your next scheduled order will be listed in the ‘My Auto Replenish’ section of ‘My Account.’
How do I combine items to be in the same order?
Auto Replenish items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto Replenish item and want the items to ship in the same order, simply visit the ‘My Auto Replenish’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Can I add items to my next order with an existing Auto Replenish order?
Yes! To do so, you must be logged into your account. Visit the page of the item you wish to add to your order and find the ‘Add This To My Order On:’ button. When you click this button, you will have the option to add the item as one time only or as an Auto Replenish item.
What types of payment are accepted for Auto Replenish?
All Auto Replenish orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted at this time.
Auto Replenishment Terms and Conditions
Auto Replenish items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For customer service or to cancel, visit us at info@it-cosmetics.com or call 1-800-356-5120 Monday through Thursday, 8 a.m. to 7 p.m. ET and Friday through Saturday, 9 a.m. to 5 p.m. ET.