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Ordering & Payment Methods
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Commonly Asked Questions
Answers to your IT Cosmetics™ FAQs, all in one place.
Answers to your IT referral program
Answers to your IT subscription program
You have complete control over your Auto Replenish orders: You can change your delivery frequency, next order date or quantity preference at any time by visiting ‘My Auto Replenish’ located within your account. Changes to orders can be made up to 24 hours before the next scheduled shipment date and you can cancel your order at any time.
We will place your Auto Replenish orders automatically based on your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto Replenish order. You will also receive email confirmations when an order is placed or cancelled successfully and notifications regarding other important information related to your Auto Replenish account, such as if your item is discontinued or out of stock.
Change an order date:
To change your next order date, please visit the ‘My Auto Replenish’ section within your account and click the ‘Change Date’ button to the right of the next shipment date. Then select a new date for your order. This will change the order date for the entire Auto Replenish order.
Skip a delivery:
To skip an Auto Replenish order, please visit the ‘My Auto Replenish’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date.
Change shipment frequency:
To modify the delivery frequency for an Auto Replenish item, please visit the ‘My Auto Replenish’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every.’ To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your new desired frequency from the dropdown menu.
Send an order now:
To send an Auto Replenish order now, please visit the ‘My Auto Replenish’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date.
Cancel Auto Replenish item:
To cancel an Auto Replenish item, please visit the ‘My Auto Replenish’ section within your account and click the ‘Cancel Auto Replenish’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Auto Replenish’ button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all future orders unless otherwise noted.
To change your billing address for an order, click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all future orders.
Please remember to click ‘OK’ and verify that your updated information was saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.