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We are honored and excited to grow our brand into what it is today and are continually providing various opportunities to join the IT Cosmetics® team!  

IT Life™

Digital Marketing Manager-Acquisition

JOB SUMMARY:

 IT Cosmetics is expanding our digital marketing team with a Digital Marketing Manager - Acquisition. We are seeking someone who has excelled at driving demand performance in digital marketing. You will have the opportunity to significantly impact the growth of our company by acquiring new customers to the IT Cosmetics brand.  The right candidate is not only creative and analytical, but is naturally curious.  This is a hands-on opportunity to take on more responsibility as the brand continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for the day-to-day management, optimization, and analysis of all acquisition-focused marketing programs in support of ecommerce business.
  • Works closely with a number of key stakeholders, including Director of Ecommerce, Brand Marketing, Creative, Social, and agency partners to deploy range of campaigns focused on SEM, Affiliate, and PPC (e.g., display, retargeting).  
  • Oversees a digital marketing calendar and budgets in accordance with ecommerce and digital marketing plans.
  • Discovering, researching and testing new and emerging digital channels.
  • Engage regularly with external agencies and vendors, as well as key internal functional areas such as ecommerce, creative, brand marketing, sales, and customer service.
  • Partner with marketing, creative and developer partners to create and test new technologies and innovative campaign concepts.

QUALIFICATIONS:

  • 5+ years experience in digital marketing, ideally with a recognized brand in beauty, CPG, apparel or retail.  Direct to consumer ecommerce experience is highly preferred.
  • Hands on experience planning and managing campaigns in Paid Search, SEO, Retargeting, Affiliate Marketing, Display/Remarketing, and partnerships.
  • Deep knowledge of Excel and range of analytics tools (e.g. , Google Analytics, Coremetrics, Omniture) as well as various 3rd party media platforms.
  • Fully conversant with developing and optimizing integrated campaigns, and tracking both budgets and marketing ROI.
  • Passionate about marketing; you are continuously a student of your industry, pursuing knowledge, best practices, competitive landscape and staying on top of trends.
  • Strong communication skills, and the ability to work independently and collaboratively
  • Should be comfortable within a fluid and fast paced environment – job description captures core responsibilities but role will much more diverse given size of company
  • Undergraduate degree desired.

Customer Care Representative

JOB SUMMARY:

The ideal candidate has a strong commitment to customer service and has experience delivering results. You are comfortable working in a fast-paced environment, have a positive work ethic and adhere to company policies. You are highly motivated and have an acute attention to detail.

WHen you join the IT family, you're welcomed into a team that values the importance of supporting a culture where all employees are empowered to be customer focused, solutions oriented and of course, advocates for the most beautiful you.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answering contacts from customers while promoting and selling IT Cosmetics in a call center environment via phone, email, chat and social
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Processing orders/returns, addressing billing questions, and resolving customer concerns
  • Capacity to deliver on performance goals
  • Working in a fast-paced and constantly changing environment
  • Provide product recommendations, by effectively probing and using personal knowledge of our products
  • Perform other duties or special projects as assigned
  • Must be able to work a flexible schedule, weekends and/or holidays

QUALIFICATIONS:

  • Bachelors degree from a four year college or university preferred
  • 1 year experience in a call center environment (or retail experience)
  • Love for cosmetics and/or skincare
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Ability to type swiftly and with marginal errors
  • Strong communication, interpersonal, and analytical skills
  • Ability and desire to provide excellent customer service to all customers
  • Ability to work independently and in a dynamic environment
  • Encompass an upbeat and positive attitude

Ecommerce Manager

JOB SUMMARY

This person will be responsible for managing and developing IT Cosmetics’ ecommerce website and merchandising efforts. Work with both internal and external stakeholders to create and oversee the execution of site development, usability, and the shopping experience.

Works closely with VP Digital, and Director Ecommerce to achieve overall strategic objectives. This individual should have proven experience in ecommerce management, specifically in a consumer focused businesses -- Beauty, CPG, or retail experience is a plus.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for leading and coordinating the development and deployment of ecommerce marketing programs ensuring growth of ecommerce sales (and related success metrics), optimal customer experience and effectiveness of merchandising efforts.

  • Oversees a calendar for site updates, and development in accordance with ecommerce and digital marketing plans.
  • Product and landing page merchandising to optimize sell through and conversion.
  • New page development
  • CMS management for site and product updates.
  • Analyzes sales and site performance regularly and make recommendations to improve performance.
  • Ongoing analysis of classification and key item sales, site traffic and conversion analysis, and recapping of specific site programming efforts
  • Plans and creates web opportunities with emphasis on merchandising and increasing sales, average order value, and up-sell.
  • Works with key internal partners to formulate content/merchandising calendars to ensure ongoing update of website, sale of products with focus on new launches along with promotion of basic product line.
  • Participates in team status meetings for review of open projects, new site programs and ongoing enhancements and resolving identified technical issues.
  • Oversees QA of all site updates and feature launches.
  • Manages request/development of assets required for ecommerce marketing programs, working with internal Creative, Brand marketing, Customer Care, and external agency partners
  • Manages timeline and resources on implementation of special projects such as video modules, seasonal merchandising programs, microsites, digital marketing and other ecommerce business initiatives.
  • Collaborate effectively with cross-functional teams

QUALIFICATIONS

  • 5 years related experience. Hands on experience in ecommerce, digital marketing, specifically in the area of B-to-C, beauty and luxury brands a plus.
  • BA/BS degree required.
  • Effective multi-tasker with strong attention to detail and excellent follow-up.
  • Strong analytical and project management skills with the ability to handle multiple priorities.
  • Strong knowledge of ecommerce best practices and marketing methodologies.
  • Experience managing external partners, budgets and timelines.
  • Requires strong communication and the ability to motivate and influence peers in other (partnering) departments.
  • Flexibility, resourcefulness and a positive attitude are a must in this entrepreneurial and fluid environment.
  • Should be a creative and resourceful thinker. 
  • Knowledge and aptitude for working with web tools, platforms and analytics -- CMS, Ecommerce Platforms (e.g., Magento, Demandware, etc.) and Analytics (i.e.,  Google Analytics, Adobe, Coremetrics, Webtrends) with working understanding of HTML, HTML5, Templates, CSS and dynamic web environments.
  • Strong Computer Skills, including MS Office (Outlook, Excel, PowerPoint)/

Graphic Production Manager

SCHOOL CREDIT ONLY

JOB SUMMARY:

IT Cosmetics, a rapidly expanding beauty brand, is seeking an experienced Graphic Production Manager to take our print and packaging projects from execution to completion.

The Graphic Production Manager will work closely with our graphic designers in the creation of accurate mechanical and digital files for print production and Web development. They must be able to implement efficient and effective time management to complete work on tight deadlines. As well as organize, manage and maintain our library of files; logos, images, project files that live on our server.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Creating clean, accurate mechanical and digital files for print production and Web development.
  • Judge and implement efficient and effective time management to complete work on tight deadlines
  • Communicate effectively any perceived pitfalls in project process prior to implementation
  • Create pleasing design as needed for studio projects.

QUALIFICATIONS:

  • Bachelor's degree in Graphic Design or design-related field
  • Minimum of 3 years of previous experience as a production artist/manager in an agency or in-house setting or a print shop
  • Experience and knowledge of pre-press and print production process
  • Ability to work under tight deadlines, juggling multiple conflicting priorities
  • Highly detail orientated
  • Excellent communication and organizational skills required
  • Prestige/luxury beauty experience especially packaging a plus
  • Strongly proficient in Mac OS, Adobe Creative Suite software

Operations Associate

JOB SUMMARY:

Perform administrative and tactical support for the global operations team to support the company objectives and goals. Reports to Director of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for coordinating and executing Sales and Marketing product requests through the distribution center and ERP and /or WMS systems.
  • Coordinates cycle counts and inventory reconciliations with several stocking warehouses on a monthly basis.
  • Assists the Operations team with inventory inquires, customer service issues, order processing, inventory transfers and support and execution of the daily order flow in an ERP environment.
  • Supports the internal sales team for events and collateral needs.
  • Liaises with cross-functional teams -- Sales, Product Development and Marketing -- on key projects in relation to customer and supply chain needs.

QUALIFICATIONS:

  • Bachelor's Degree or equivalent business experience.
  • Minimum of 1-3 years' experience in an operation environment role such as planning, distribution or customer service.
  • Previous experience in a Beauty/Skincare environment is a plus.
  • Microsoft Excel and Word experience required.
  • Experience in Netsuite or ERP environment.
  • Must be able to communicate well in both written and verbal communication with both internal and external customers on all operational initiatives to meet critical path deadlines.
  • Effectively works with various teams at all levels, both internally and externally.
  • Ability to make sound business decisions to achieve desired results.