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IT's All About Holiday Shipping!

ORDER STATUS

You may check the status of your order here.

TO RECEIVE YOUR ORDER BY 12/24

  • Ground Shipping – 12/11 5pm EST
  • 2 Day Air – 12/18 5pm EST 
  • Next Day – 12/21 5pm EST 

CUSTOMER CARE

Due to the high volume of inquiries, please expect to experience higher wait times on phone, chat and email. We are working hard to answer everyone as quickly as possible. We appreciate your patience, and please be assured we will always make IT right!

EXPECT SHIPPING DELAYS

Due to overall increase in volume, all carriers have removed guaranteed delivery within specific timeframes.

PENDING AUTHORIZATIONS

Please know that you will only be charged when the order ships, not after checkout! The pre-authorization hold is placed on your card for the amount of the order, but the final charge will not go through until the order ships.

RETURNS

If you’re not 100% satisfied with IT, you have options! We’ll happily refund your purchase if you are not satisfied. We’ve extended our return window during this time to 60 days. For instructions, please visit our Returns page.

CANCEL/CHANGE ORDER

Orders fall into a queue once they are placed, and we start working on them as soon as we get them. Once you submit your itcosmetics.com order, we are unable to make cancellations or changes. For more information, visit Returns.

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