How IT Cosmetics is Managing COVID-19

Dear IT Girls & IT Guys,

IT Cosmetics’ top priority is the health and well-being of our employees, partners, and you—our valued customers. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the situation closely and are taking ongoing actions to keep everyone safe.

Please see below for important information regarding COVID delays and frequently asked questions:

 

CUSTOMER CARE

Due to the high volume of inquiries, you will experience higher wait times on phone, chat and email. We are working hard to answer everyone as quickly as possible. We appreciate your patience and please be assured we will always make IT right!

 

EXPECT SHIPPING DELAYS

Due to unplanned USPS facility closures and overall increase in volume, all carriers have removed guaranteed delivery within specific timeframes. Please see below for affected zip codes:

Brooklyn NY 112, Greensboro NC 274, Raleigh NC 275, 276, Columbia SC 290-292, Greenville SC 293, 296, Montgomery AL 368, Birmingham AL 352, Fox Valley IL 605, South Suburban IL 604, Chicago IL 606, 608, Grand Rapids MI 493, 495, Milwaukee WI 531, Carol Stream IL 601, Oklahoma City OK 730, Tulsa OK, 740, 741, Dallas TX 750-754, Ft Worth TX 760-764, Houston TX 770-772, N. Houston TX 773-778, San Antonio TX 780-782, Austin TX 786, Midland TX 787, El Paso TX 799, Amarillo TX 791, Lubbock TX 794 Amarillo TX 796, Orlando FL  327, 328, Tampa FL 346, Miami 330

 

PENDING AUTHORIZATIONS

Please know that you will only be charged when the order ships, not after checkout! The pre-authorization hold is placed on your card for the amount of the order, but the final charge will not go through until the order ships.

 

WAREHOUSE & PACKAGING

Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.

 

PRODUCT SAFETY

All IT Cosmetics products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination.

 

RETURNS

If you’re not 100% satisfied with IT, you have options! We’ll happily refund your purchase if you are not satisfied. We’ve extended our return window during this time to 60 days. For instructions, please visit our Returns page.

 

CANCEL/CHANGE ORDER

Orders fall into a queue once they are placed and we start working on them as soon as we get them. Once you submit your itcosmetics.com order, we are unable to make cancellations or changes. For more information, visit Returns.

 

Thank you so much for your continued support. We are truly grateful for you and couldn’t do IT without you!

Sincerely,
Your IT Family