Customer Service

Ordering & Payment Methods

Ordering & Payment Methods

Order Inquiry
You can access your order status and history by referencing the tracking link in your order confirmation email, or by logging into your account. Please note: Some carriers may not provide tracking information for up to 24 business hours after your order has shipped. For status updates, Contact Us.
Order Processing Times
Orders received on Monday through Friday by 2pm (EST) are processed and shipped the same day, while orders received after 2pm (EST) are processed and shipped the next business day. Saturday and Sunday are not considered business days. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Please note:
  • Orders Places on Monday through Friday with expedited service will be processed and shipped the same day if received by 5:00 pm EST.
  • Ground and expedited service orders are processed and shipped on business days only (Monday through Friday), excluding major holidays.
  • We apologize, but IT Cosmetics™ is currently unable to accept orders for delivery to international addresses outside of the United States.
  • For more information, visit Shipping Methods & Times
Order Cancellations or Changes
Once you submit your itcosmetics.com order, we are unable to make cancellations or changes. For more information, visit Returns for Items Purchased at itcosmetics.com. If you have any questions or concerns, please Contact Us with your name and order number, and a Customer Care representative will respond to you as soon as possible.
Problem with Order/Received Wrong
Please Contact Us with your name and order number, and a Customer Care representative will respond to you as soon as possible.
Ordering Samples
At this time, IT Cosmetics™ product samples are not available for general distribution. However, various samples are available at checkout with your itcosmetics.com purchase, and periodically during special offers and promotions. If you're not sure which products are right for you, Contact Us for expert recommendations and advice.
Sales Tax
We are legally required to collect state sales tax on orders shipped to the following states: AL, AR, AZ, CA, CO, CT, DC (District of Columbia,) FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).
Payment Methods
IT Cosmetics™ accepts the following credit cards:
  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal
  • Apple Pay *(With your iPhone, iPad, and Mac you can use Apple Pay to pay on websites in Safari. Visit Apple.com for help with set up).
We are unable to accept CODs, layaway plans, checks, money orders, or cash. Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card, two transactions will be posted to your account:
  • When your order is authorized, the issuing bank for your credit card will place a hold on the funds in your account in the amount of your purchase. This action reserves the funds for the pending charge.
  • Once you are charged (when order ships), funds for the purchase amount will be removed from your account. If the order is altered or cancelled prior to shipment, the charge may vary from the amount of the authorization hold.
If an order is cancelled, the issuing bank will remove the authorization hold. For details on the removal of authorization holds, please contact the issuing bank's customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Payment Charges
The credit card used for your purchase will be charged when your order is shipped. If you have any questions, please Contact Us.
Maximum Purchase Policy
At this time, we must limit product purchases to no more than six (6) units per item, and select products to no more than three (3) units per item. Orders exceeding their maximum purchase limit are subject to cancellation. See Terms & Conditions for more information about IT's Purchase Related Policies, or Contact Us with questions.