“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm
Net Wt. 2.82 oz / 80 g

$38.00

$38.00

Availability:

In Stock

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm

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Bye Bye Makeup Cleansing Balm is rated 4.8 out of 5 by 730.
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Why You'll Love IT

Bye Bye Makeup is your 3-in-1 sulfate-free cleansing balm, instant makeup remover and skin-softening anti-aging serum—all in one step! Developed with plastic surgeons, this gentle face cleanser completely melts away all traces of makeup—even waterproof eye makeup—and impurities without drying or irritating your skin. Proprietary Skin-Softening Serum Concentrate™ is activated on contact, providing a soft barrier of moisture that helps ward off free-radicals and pollutants for healthier, younger-looking skin.

IT Cosmetics partners with plastic surgeons and dermatologists to develop skin-loving solutions and clinically tested formulas.

Key Benefits
Delivers 3 skincare products in 1 gentle formula:
  • Hydrating, sulfate-free cleansing balm
  • Purifying instant makeup remover
  • Anti-aging, skin-softening serum
Ingredients
ETHYLHEXYL PALMITATE, PEG-20 GLYCERYL TRIISOSTEARATE, CARTHAMUS TINCTORIUS (SAFFLOWER) SEED OIL, POLYETHYLENE, MACADAMIA TERNIFOLIA SEED OIL, PEG-8 ISOSTEARATE, BUTYROSPERMUM PARKII (SHEA) BUTTER, TOCOPHERYL ACETATE, AQUA/WATER/EAU, ALOE BARBADENSIS LEAF EXTRACT, CAMELLIA SINENSIS LEAF EXTRACT, BUTYLENE GLYCOL, GLYCERIN, GLYCERYL LINOLENATE, BETA-SITOSTEROL, CETETH-24, CHOLESTEROL, GLYCERYL LINOLEATE, CHOLETH-24, POLYSORBATE 20, NIACINAMIDE, SQUALANE, PEG-40 HYDROGENATED CASTOR OIL, GLYCERYL ARACHIDONATE, PROPYLENE GLYCOL, PANTHENOL, AVENA SATIVA (OAT) KERNEL EXTRACT, UBIQUINONE, CERAMIDE NP, CERAMIDE AP, PHYTOSPHINGOSINE, CURCUMA LONGA (TURMERIC) ROOT EXTRACT, PALMITOYL TRIPEPTIDE-1, DISTEARDIMONIUM HECTORITE, PROPYLENE CARBONATE, PALMITOYL TETRAPEPTIDE-7, PALMITOYL HEXAPEPTIDE-12, XANTHAN GUM, COPPER TRIPEPTIDE-1, PALMITOYL PENTAPEPTIDE-4, ACETYL HEXAPEPTIDE-8, CERAMIDE EOS, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, SODIUM ASCORBYL PHOSPHATE, RETINYL PALMITATE, POTASSIUM CETYL PHOSPHATE, SILICA, HYALURONIC ACID, GLYCYRRHIZA GLABRA (LICORICE) ROOT EXTRACT, HYDROLYZED COLLAGEN, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER WATER, COLLOIDAL OATMEAL, LEUCONOSTOC/RADISH ROOT FERMENT FILTRATE, BIOTIN, OCTYLDODECANOL, HYDROGENATED LECITHIN, CARBOMER, CAPRYLIC/CAPRIC TRIGLYCERIDE, SODIUM LAUROYL LACTYLATE, SODIUM LACTATE, LECITHIN, PENTAERYTHRITYL TETRAISOSTEARATE, CYCLOMETHICONE, DIMETHICONE, PARAFFINUM LIQUIDUM/ MINERAL OIL/HUILE MINERALE, CITRUS AURANTIUM DULCIS (ORANGE) OIL, CITRIC ACID, DISODIUM EDTA, CAPRYLYL GLYCOL, PHENOXYETHANOL, 1,2-HEXANEDIOL, ETHYLHEXYLGLYCERIN, FRAGRANCE (PARFUM), ALCOHOL.
How to Apply & Beauty Tips
Clinical Data
“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

How to Apply

Bye Bye Makeup Cleansing Balm

How to Apply

Gently massage Bye Bye Makeup Cleansing Balm onto dry skin. Rinse well with warm water, or wipe off with a face cloth and pat dry. Your skin is left feeling soft, supple and moisturized. Leave on for 60 seconds for a deeper clean and more intense hydration.

Clinical Data

Clinically tested results!
  • 100% showed measured increase in skin hydration*
  • 97% said long-wear makeup was removed*
  • 90% saw improvement in smoothness of skin texture*
  • 81% said skin looked radiant and healthy*
*Results observed in a clinical study.

Customer Reviews

Rated 5 out of 5 by from Love this product This cleanser feels fresh. Leaves my skin soft, neither to dry or to oily. Smells great too..
Date published: 2019-06-22
Rated 5 out of 5 by from Love this stuff! I bought this one night late. Regretted it. But when I started using it Oh My Goodnes! Absolutely fantastic.
Date published: 2019-06-06
Rated 5 out of 5 by from LOVE this product! I am a girly girl, so I have tried a lot of different products. This one hands down is the bomb! It is light and truly melts the makeup off. Your skin feels so soft and clean afterwards, no dry feeling after cleansing! I will continue to use this every day!
Date published: 2019-05-30
Rated 4 out of 5 by from Melts the makeup! I find it melts It makeup off quite well, but I don't recommend it for mascara removal. While it works well, I find it leaves a film in my eyes that is very annoying. It doesn't seem to hurt them, just blurs vision for about 20 minutes.
Date published: 2019-05-21
Rated 5 out of 5 by from Great product. I’m on my second jar of this, and I highly recommend it. Gentle on the skin while effective for removing makeup, and for cleansing.
Date published: 2019-05-19
Rated 5 out of 5 by from My favorite nighttime skin care product! This is the absolute best make up remover/cleanser I’ve ever used! I love that in just one step, I get my make up off and skin cleaned without lots of rubbing! I keep buying it over and over again!
Date published: 2019-05-07
Rated 5 out of 5 by from Soft yet effective It’s like butter! It goes on so smoothly and removes everything. You do not have a greasy feeling after rinsing. Love it!
Date published: 2019-05-06
Rated 5 out of 5 by from Best Cleanser I have been using this for a while and feel it's the best make up remover hands down. It literally melts away the make up. My skin feels so good using it.
Date published: 2019-05-05
Rated 5 out of 5 by from Melts all my makeup away! I got this first as a sample and loved it! It does the best job of removing every bit of my Superhero Mascara (which I cannot live without by the way) of any makeup remover I've tried. The light citrusy scent is lovely. My skin feels clean, but hydrated. I will be reordering this regularly!!!
Date published: 2019-05-05
Rated 5 out of 5 by from Love it!! I have used since it first came out. The moisturising it the Best and it makes removing long wear makeup a BREEZE!
Date published: 2019-05-05
Rated 5 out of 5 by from My holy grail! I absolutely love this stuff! I got it as a sample and thought no one would ever want to rub this on their face to remove makeup but it is awesome! It makes me face so soft and doesn’t irritate my face like wipes do! I wear a full face of makeup everyday and it glides right off my face! I rub the balm only my face and eyes and then gently wipe it off with a warm wet washcloth and then proceed to washing my face with my Clarisonic! My face feels so soft and more even! I love it so much I buy 2 at a time! A little goes a long way too!
Date published: 2019-05-03
Rated 5 out of 5 by from Removes ALL Makeup I have been using this makeup remover for about a year. I have read other reviews that complain it does not remove eye products and I really do not understand this. I gently rub my eye area until I feel all mascara and shadow are off. Then I remove with water. I find my face is clean of foundation (hard to remove) and all other makeup products.
Date published: 2019-05-03
Rated 5 out of 5 by from Excellent product!! Best makeup remover I have ever used. Makes my skin feel so soft, and does not clog my pores. So happy I found it.
Date published: 2019-05-03
Rated 5 out of 5 by from Great cleanser I really like Bye Bye Makeup. It really does melt away the makeup — even waterproof eye makeup. It smells good and leaves my face so moisturized.
Date published: 2019-05-03
Rated 5 out of 5 by from Amazing product I first tried this as a sample and fell in love I just had to buy it and I've been using it daily ever since. My skin feels amazing and I'm shocked at how much makeup I "thought" I was getting off that this product REALLY took off!
Date published: 2019-05-02
Rated 5 out of 5 by from This WoRKS on Waterproof Mascara!!!! Every product out there says it works on waterproof mascara. I have tried wipes, cleansers, creams, etc- all leave a raccoon eye residue. Before this product, Ponds cold cream was the only other thing that left my lashes bare. Until bye bye make up melting balm showed up!!! This is so light, a little goes a long way- and I have BARE lashes with little wiping. You need to buy this, your face is not clean without it!
Date published: 2019-05-01
Rated 5 out of 5 by from Love this stuff! I love bye bye makeup! It takes all my makeup off so easily! I always follow up with confidence in a cleanser and miracle water! The perfect combination for a perfectly clean face!
Date published: 2019-05-01
Rated 5 out of 5 by from LOVE I never go without this product. It removes makeup so easily. I am addicted to this. Easy to use and very effective. LOVE, LOVE, LOVE
Date published: 2019-05-01
Rated 5 out of 5 by from This stuff literally melts away make-up I got a sample of this with a recent purchase from a local cosmetic shop. I was so impressed I had to purchase a full size container. I got the medium size and swear it will last a year as it takes very little. Leaves my skin so smooth even before applying moisturizer. Love it!
Date published: 2019-05-01
Rated 5 out of 5 by from Melts your makeup off I love it. My skin is sensitive and my eyes even more so. This is great and just melts the makeup off..Great purchase.
Date published: 2019-04-23
Rated 5 out of 5 by from Best Makeup Remover Ever This product instantly melts your makeup away. It also makes your skin feel softer than ever. I would truly recommend this product.
Date published: 2019-04-19
Rated 5 out of 5 by from Amazing!! I have always had to use makeup remover wipes, eye makeup remover, cleanser and scrub to clean my face. I used this tonight and ABSOLUTELY LOVED IT! I was amazed at how clean my face was. I love it!!!
Date published: 2019-04-18
Rated 5 out of 5 by from The best makeup remover! I have been using Bye Bye Makeup for the last 9 months and I absolutely love how well it removes my makeup and how soft my skin feels. This is my favorite product from it Cosmetics!
Date published: 2019-04-16
Rated 5 out of 5 by from Removes all makeup with irritation I had a sample of this product and finally decided to use it. It worked so well that I splurged on the full size jar. Although there is a faint lemony scent it doesn’t seem to aggravate my rosacea or my eyes. It also removes everything without leaving a greasy residue.
Date published: 2019-04-12
Rated 5 out of 5 by from Best Remover Melt the mascara....my eyelashes are saved Thank you!! It cosmetic
Date published: 2019-04-11
Rated 5 out of 5 by from I LOVE THIS PRODUCT I love the consistency of this product and the way it makes my skin feel. it's a little pricey so I don't use it every night
Date published: 2019-04-10
Rated 5 out of 5 by from Love this makeup remover I use this every night and my skin has improved in all aspects!
Date published: 2019-04-09
Rated 1 out of 5 by from Smells terrible! I purchashed this from QVC. This product smells terrible! I’m not sure what is wrong with the formula, because I hear reviews stating that it smells great, but mine smells like old lard! Just awful!
Date published: 2019-03-30
Rated 5 out of 5 by from Feels Yummy!! I have been using this daily and it feels like you are soothing your face with velvet along with the added benefit of removing old makeup. Just lovely. I love it. It's great. Buy this direct from IT and get the Real Deal.
Date published: 2019-03-30
Rated 3 out of 5 by from Good and bad Pros: It removed all of my makeup really well (including waterproof and long-wear eye makeup) and it left my skin feeling soft. Cons: As I applied the product all over my face it was very messy. I felt like I was spreading my dark eye makeup onto my cheeks, etc - kind of gross. It also made my eyes feel very blurry for like 5 minutes after use which I hated. So it works as it claims, but I don't know if I will buy it again because of the blurriness issue.
Date published: 2019-03-29
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Questions & Answers

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Is this product supposed to smell as bad as it does? I keep reading that it has a light citrus smell. The product I received a week ago smells so bad I can't use it. Perhaps I was sent product that is really old.

Asked by: Pawsoflove1
 Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2018-12-10

I wear lash extensions and have been advised for many years to not use anything that contains oil. And this product does have numerous oils. Recently I was told that some “natural oils are okay near my lashes” so would this product be okay to use? TIA

Asked by: Goodysgal84
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-20

Are you supposed to follow with any other products after using the 3-in-1 Makeup Melting Balm?

Asked by: kaylers14
Hi there, thank you for reaching out to us! We would love to speak with you further to suggest the right skin care routine for you. We invite you to Live Chat with us at itcosmetics.com so we can discuss your skin and make the best recommendations for you. We are available on Live Chat Monday-Thursday 8am-7pm and Friday-Saturday 9am-5pm EST. We look forward to speaking with you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-19

Can this product be used with eyelash extensions? Thank you. 

Asked by: Leealison7
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-20

Will this remove the Superhero Mascara?

Asked by: SusanWR
Hi there! Thank you for your question! We certainly recommend using Bye Bye Makeup 3-in-1 Makeup Melting Balm to remove your Superhero Mascara. This sulfate-free formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We hope this is helpful! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2018-10-26

I recently used this product in the shower. I noticed within a few days that the cleanser was no longer in a "balm" consistency. It seems to have emulsified probably due to the heat or water from the shower. Is it still okay to use?

Asked by: NewITUser
Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup Balm. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-20

Hi, I have recently started using this product and I usually just use water to be honest. With Nivea to moisturise , I have found my skin has had a breakout , now is this a reaction or is it just beginning to work on my face ?

Asked by: Holden99
Hi there! Thank you for reaching out. You shouldn't be having a reaction to Bye Bye Makeup. IT Cosmetics products are made with skin-loving ingredients! We recommend visiting our ingredients list directly on itcosmetics.com! For any concerns, we do advise consulting with your physician. XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-05

I have rosacea. I have stopped wearing makeup and totally given up. Willing to try your products. What do you suggest?

Asked by: Dyanna
Hi there! Thank you for reaching out! We recommend Bye Bye Redness Moisturizer and Your Skin but Better CC+ Cream! Bye Bye Redness Moisturizer is a redness-relieving moisturizer that helps neutralize, soothe and transform the look of your skin, IT is gentle enough to use in the AM and PM! Your Skin but Better CC+ Cream delivers 7 products, all in one! IT is a full-coverage foundation, SPF 50+ UVA/UVB broad-spectrum physical sunscreen, brightening color corrector, hydrating anti-aging serum, poreless finish primer, dark spot concealer, and a moisturizing day cream! You can shop IT via the links below! We hope you try IT out! XOXO Scarlett https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html?dwvar_ITC__700_shade=shade#q=bye+bye+redness&start=4 https://www.itcosmetics.com/face/foundation/your-skin-but-better-cc-cream-with-spf-50/ITC_0008.html?dwvar_ITC__0008_shade=medium__most_popular_#q=cc+cream&start=10
Answered by: IT Customer Care Expert
Date published: 2018-08-22

Sometimes my skin gets oily in the "T" zone. Will this also help with that or will the hydrating effects make my skin seems oily or too shiny?

Asked by: GWhiz
Hi there! Bye Bye Makeup Melting Balm is formulated for all skin types. The Skin-Softening Serum Concentrate™ hydrates the skin providing a healthy younger looking appearance. We hope you try IT! XOXO Ashley
Answered by: IT Customer Care Expert
Date published: 2018-08-09

Can this be washed off without using a face cloth or does it have to be wiped off?

Asked by: LEDM
Hi there! Thank you so much for your question! We recommend gently massaging Bye Bye Makeup 3-in-1 Makeup Melting Balm onto dry skin. You can then rinse IT with warm water, or wipe IT off with a face cloth and pat dry! Your skin will be left feeling soft, supple and moisturized. We hope this is helpful! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-03-29

Is it safe to remove eye makeup?

Asked by: Jefkev
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is safe to use on your eyes! IT is great for taking off even the most stubborn waterproof makeup. We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-07-23

Loved the first jar of this! Opened the 2nd jar & noticed it had separated. There was a thick hard layer on top & soupy thin mixture on the bottom. I used my fingers to mix it up, but it still remains a totally different consistency. What's going on?

Asked by: Lori62
Hi there! Thank you so much for your question. Kindly reach out to our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-06-05

What’s the difference between this cleanser and the Confidence in a cleanser? 

Asked by: Stephanie0804
Hi there! Thank you so much for reaching out. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-12-28

I have facial redness, blotchy skin and fine lines. Will this balm help especially the redness and blotchy skin?

Asked by: Redness concerned
Hi there, thank you for reaching out to us! Bye Bye Makeup 3-in-1 Melting Balm is a makeup remover, facial cleanser, and hydrating serum in one. IT is not formulated to help redness, but is made for sensitive skin. We suggest using Bye Bye Redness Moisturizer to help hydrate and relive redness all in one step. You can shop this product through the link below! XOXO Nicole https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html#start=22&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-05-06

I was wondering if I could use use the bye bye makeup balm just as a cleanser alone not to remove makeup. If it can be used on makeup free face and if so would I get the same affects.

Asked by: Samantha45
Hello, thanks for reaching out! Bye Bye Makeup Melting Balm is a 3-in-1 makeup melting cleansing balm which means you can absolutely use it only as a cleanser! Its formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We think you will love it! XOXO https://www.itcosmetics.com/skincare/bye-bye-makeup-3-in-1-makeup-melting-balm/ITC_619.html#start=10&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Do you know what the PH level is?

Asked by: MayLou
Hi, thanks for your question! While we are not able to provide the current PH level of this product, please know all our products are formulated with only the best skin loving ingredients. We hope this helps, please let us know if you have any further questions! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-06-27

Is the Bye Bye Make- Up non-comedogenic ?

Asked by: TegaLisa65
Hi there, thank you so much for your question! At this time, Bye Bye Makeup is not non-comedogenic but it is formulated with skin loving ingredients that will not cause break outs and will work well with sensitive skin! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2019-01-04

The Bye Bye moisturizing foundation says on the bottle that you need to reapply every 2 hrs for sun protection. I'm using it as my foundation, I don't want to reapply it throughout the day. Is it really necessary to reappy if one is using it as foundati

Asked by: Psalm40
Hi there, thank you so much for reaching out. We recommend reapplying every 2 hours in order to truly take advantage of the SPF protection when out in the sun for a long period of time. There is no need to reapply every two hours otherwise. We hope this helps! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Can I use the bye bye makeup if I wasn't wearing any makeup? Or is just for when I'm wearing makeup? 

Asked by: Rose2115
Hi there! Thanks for reaching out! You can use Bye Bye Makeup with out any makeup, or with it, as it will cleanse the skin of both makeup or any impurities in the skin since it is a makeup remover, deep cleanser, and hydrating serum all-in-one! We hope this helps! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-04-30

I’m sure this is a stupid question, but how is this beneficial as a serum if you wipe it off?

Asked by: Rachel83706
Hi Rachel, thanks for your question! There are no stupid questions :) When you initially apply the product we suggest using circular motions to rub IT into the skin and help remove makeup. This will ensure you receive the skin loving benefits of the serum while still removing your makeup! XOXO Molly
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Hi. I just got the makeup balm and was wondering if it's paraben free, sulfate free, and chemical free. Thank you!

Asked by: Angielee
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is paraben-free and sulfate-free. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

What is the difference between this product and Confidence in a Cleanser?  

Asked by: AndiAhlers
Hi there! Thank you so much for your question. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

I need to use an oil free product. I know it doesn't say it's oil free but thought I'd ask anyway. Is it oil free?

Asked by: WannaBeAnItGirl
Hi there! Thank you so much for your question. The Bye Bye Makeup is not oil-free as IT is formulated with skin-loving oils to provide the best product experience. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Can I use this product on my eyes?

Asked by: Kittykat
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is safe to use on your eyes! IT is great for taking off even the most stubborn waterproof makeup. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

can this be used as a moisturizer, like in the evening after cleansing?

Asked by: tassief
Hi there, thank you for your question! Bye Bye Makeup 3 in 1 Melting Balm has a balm consistency, which melts into the skin to breakdown long wear makeup. This product will not work as a moisturizer, however you can use Confidence in a Cream after cleansing your skin as your daily moisturizer- you can shop IT through the link below! XOXO Nicole https://www.itcosmetics.com/confidence-in-a-cream/ITC_611.html#start=9&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2017-11-16

I got this about a year ago and it smelled like fresh citrus. I had it sitting on the shelf for a couple of months and just opened it up to use and now it smells pretty terrible. Mixing it did not help. What's the shelf life and is it still safe to use?

Asked by: Amanda901
Hi there! Thank you so much for reaching out. Bye Bye Makeup is good for one year after opening and three years sealed. Based on the time you've had IT, we would recommend transitioning to a new Bye Bye Makeup. We hope this helps! XOXO
Answered by: IT Customer Care Expert
Date published: 2017-12-27

My skin is very dry. Would Bye Bye Makeup be a better cleanser than Confidence in a Cleanser for me?

Asked by: Irish37
Hi there! Thank you so much for reaching out. IT is all about personal preference when IT comes to Bye Bye Makeup and Confidence In A Cleanser. Both are formulated to cleanse the skin and remove makeup without stripping the skin of essential moisture. If you prefer a balm to remove your makeup and cleanse the skin, we would recommend Bye Bye Makeup. If you prefer a creamy gel serum, we would recommend the Confidence In A Cleanser. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-03-22

What is the difference between this and the new Confidence in a Cleanser?

Asked by: Knitter23
Hi there! Thank you so much for reaching out. We have created two innovative products to give you the option of how you prefer to cleanse your skin! Bye Bye Makeup is a solid serum makeup remover to melt down the most stubborn waterproof makeup while cleansing and leaving a smooth, silky serum finish to the skin. While you can use this product on it's own, you might prefer to use an additional cleanser to rinse completely. This is when you would use Confidence in a Cleanser- a sulfate free, soap-free formula infused with super ceramide complex, plus anti-aging collagen, hyaluronic acid and colloidal oatmeal to leave your skin feeling soft and refreshed. Your skin will appear radiant, look younger, and will feel soft, smooth, and supple! We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-03-22

I know that this can be used as a facial cleanser, essentially. I've always had acne and am wondering if I should still use my acne face wash after using this makeup remover. I think it does a great job removing makeup but I'm still concerned about acne 

Asked by: Mar1255
Hi there, thank you for your question! While Bye Bye Makeup in a 3 in 1 makeup remover, deep cleanser, and hydrating serum, you can absolutely use your current fash wash after removing your makeup as your finishing step to cleanse the skin. Feel free to do whichever routine works best for you! XOXO Nicole
Answered by: IT Customer Care Expert
Date published: 2017-11-19

How do I cancel my subscription for future shipments of IT cosmetics?

Asked by: Jiggy
Hi there! IT sounds like you have an account through our third party partner Guthy Renker. You can reach them directly at 800.465.7613 for more assistance in canceling your acccount. We apologize for any confusion! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-02-20
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