“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm
Net Wt. 2.82 oz / 80 g

$38.00

$38.00

Availability:

In Stock

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm

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Bye Bye Makeup Cleansing Balm is rated 4.8 out of 5 by 786.
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Why You'll Love IT

Bye Bye Makeup is your 3-in-1 sulfate-free cleansing balm, instant makeup remover and skin-softening anti-aging serum—all in one step! Developed with plastic surgeons, this gentle face cleanser completely melts away all traces of makeup—even waterproof eye makeup—and impurities without drying or irritating your skin. Proprietary Skin-Softening Serum Concentrate™ is activated on contact, providing a soft barrier of moisture that helps ward off free-radicals and pollutants for healthier, younger-looking skin.

IT Cosmetics partners with plastic surgeons and dermatologists to develop skin-loving solutions and clinically tested formulas.

Key Benefits
Delivers 3 skincare products in 1 gentle formula:
  • Hydrating, sulfate-free cleansing balm
  • Purifying instant makeup remover
  • Anti-aging, skin-softening serum
Ingredients
Key Ingredients:
Collagen: Skin-firming protein that supports elasticity for a youthfully smooth appearance.
Hyaluronic Acid: Attracts moisture, supports skin elasticity, and plumps the look of fine lines and wrinkles.
Peptides: Help reduce the appearance of wrinkles for the look of smoother, firmer skin.
Ceramides: Naturally occurring lipids that retain moisture and help reinforce the skin barrier.

Full Ingredient List:
ETHYLHEXYL PALMITATE, PEG-20 GLYCERYL TRIISOSTEARATE, CARTHAMUS TINCTORIUS (SAFFLOWER) SEED OIL, POLYETHYLENE, MACADAMIA TERNIFOLIA SEED OIL, PEG-8 ISOSTEARATE, BUTYROSPERMUM PARKII (SHEA) BUTTER, TOCOPHERYL ACETATE, AQUA/WATER/EAU, ALOE BARBADENSIS LEAF EXTRACT, CAMELLIA SINENSIS LEAF EXTRACT, BUTYLENE GLYCOL, GLYCERIN, GLYCERYL LINOLENATE, BETA-SITOSTEROL, CETETH-24, CHOLESTEROL, GLYCERYL LINOLEATE, CHOLETH-24, POLYSORBATE 20, NIACINAMIDE, SQUALANE, PEG-40 HYDROGENATED CASTOR OIL, GLYCERYL ARACHIDONATE, PROPYLENE GLYCOL, PANTHENOL, AVENA SATIVA (OAT) KERNEL EXTRACT, UBIQUINONE, CERAMIDE NP, CERAMIDE AP, PHYTOSPHINGOSINE, CURCUMA LONGA (TURMERIC) ROOT EXTRACT, PALMITOYL TRIPEPTIDE-1, DISTEARDIMONIUM HECTORITE, PROPYLENE CARBONATE, PALMITOYL TETRAPEPTIDE-7, PALMITOYL HEXAPEPTIDE-12, XANTHAN GUM, COPPER TRIPEPTIDE-1, PALMITOYL PENTAPEPTIDE-4, ACETYL HEXAPEPTIDE-8, CERAMIDE EOS, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, SODIUM ASCORBYL PHOSPHATE, RETINYL PALMITATE, POTASSIUM CETYL PHOSPHATE, SILICA, HYALURONIC ACID, GLYCYRRHIZA GLABRA (LICORICE) ROOT EXTRACT, HYDROLYZED COLLAGEN, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER WATER, COLLOIDAL OATMEAL, LEUCONOSTOC/RADISH ROOT FERMENT FILTRATE, BIOTIN, OCTYLDODECANOL, HYDROGENATED LECITHIN, CARBOMER, CAPRYLIC/CAPRIC TRIGLYCERIDE, SODIUM LAUROYL LACTYLATE, SODIUM LACTATE, LECITHIN, PENTAERYTHRITYL TETRAISOSTEARATE, CYCLOMETHICONE, DIMETHICONE, PARAFFINUM LIQUIDUM/ MINERAL OIL/HUILE MINERALE, CITRUS AURANTIUM DULCIS (ORANGE) OIL, CITRIC ACID, DISODIUM EDTA, CAPRYLYL GLYCOL, PHENOXYETHANOL, 1,2-HEXANEDIOL, ETHYLHEXYLGLYCERIN, FRAGRANCE (PARFUM), ALCOHOL.
How to Apply & Beauty Tips
Clinical Data
“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

How to Apply

Bye Bye Makeup Cleansing Balm

How to Apply

Gently massage Bye Bye Makeup Cleansing Balm onto dry skin. Rinse well with warm water, or wipe off with a face cloth and pat dry. Your skin is left feeling soft, supple and moisturized. Leave on for 60 seconds for a deeper clean and more intense hydration.

Clinical Data

Clinically tested results!
  • 100% showed measured increase in skin hydration*
  • 97% said long-wear makeup was removed*
  • 90% saw improvement in smoothness of skin texture*
  • 81% said skin looked radiant and healthy*
*Results observed in a clinical study.

Customer Reviews

Rated 5 out of 5 by from Bye Bye Makeup! It really works! I love that it goes on easy and comes off just as easy with all of the makeup!! And there is enough in the jar to last awhile!
Date published: 2019-10-07
Rated 5 out of 5 by from Great for removing makeup This is the best for removing makeup. Very gentle on the skin I use it with microfiber face cleansing cloths and works great.
Date published: 2019-10-07
Rated 5 out of 5 by from So good for my skin! I LOVE this balm! I use it only to remove eye makeup on days when I don't use my CC Cream (and a different facial cleanser) and all over my face on days when I do a full face of makeup. I leave it on for about a minute before removing with a warm wet washcloth, and then I also rinse my face. I follow with my Confidence In A Cream Moisturizer and Confidence in an Eye Cream plus my Neck Cream.My skin is looking better and better!
Date published: 2019-10-06
Rated 5 out of 5 by from Fantastic! Best product. It leaves your skin so soft and it it cleans even better.
Date published: 2019-10-06
Rated 3 out of 5 by from Love the product...HATE the smell! I opened a new jar of Bye Bye Makeup cleanser, the smell was horrible!! I have used this before and it always had a nice clean, fresh smell, but not this time! I love how well it removes my makeup and is awesome on removing mascara, but I don’t know if I can stand the smell to continue using it. Is it safe to still use? Normally would give a 5 star rating...today I give it a 3
Date published: 2019-09-27
Rated 5 out of 5 by from Absolutely the best Absolutely amazing and doesn't make me break out! I won't use anything else.
Date published: 2019-09-26
Rated 3 out of 5 by from Works fairly well This works fairly well. I thought my face was clean until I saw what came off when I used the Miracle Water afterwards. The smell is horrendous though. Really chemical. Won’t buy again because of the odor
Date published: 2019-09-26
Rated 5 out of 5 by from This stuff is AMAZING! LOVE this stuff. It instantly transforms from an almost waxy balm into this amazing texture that feels like a cleansing oil, only it's not the least bit oily. It's so soothing to my sensitive skin and removes every bit of makeup- even waterproof products. Then it leaves your skin so clean and yet so soft. AMAZING!!
Date published: 2019-09-26
Rated 5 out of 5 by from Balm is the bomb Completely dissolves ALL traces of makeup! Leaves skin feeling moisturized but not greasy. Absolutely love it!
Date published: 2019-09-26
Rated 5 out of 5 by from The Best! Best makeup remover out there. Easy to use, completely removes and leaves skin so soft!
Date published: 2019-09-26
Rated 5 out of 5 by from Gentle yet powerful makeup cleanser! I have older and sensitive skin, but this cleansing balm removes even my waterproof mascara. It's gentle and a little goes a long way. I do love the iT foundations and this removes them very easily and leaves my face so soft.
Date published: 2019-09-22
Rated 5 out of 5 by from Feels so good on my skin! I love this balm for taking off my makeup. I don’t use water on my face when I cleanse. Just a little bit cleanses my whole face and leaves it soft. I can’t imagine using anything else!
Date published: 2019-09-22
Rated 5 out of 5 by from The best! I love this cleansing cream. The best I have ever used and washes off easily.
Date published: 2019-09-21
Rated 5 out of 5 by from Does what it says it will! I have received this in sample a couple of times and liked it so thought would get the full size. I love the texture of product and it goes on smoothly and works great on my mascara and eyeliner. I will say I don't use for my full face because I like Confidence in a cleanser but have used for full face and no greasy feel.
Date published: 2019-09-19
Rated 5 out of 5 by from Best makeup remover I’ve ever tried I only use waterproof mascara and I was never able to get rid of it all at once. Since I tried this makeup remover I get it off at the first attempt and have a complete clean face. Definitely buying again.
Date published: 2019-09-18
Rated 5 out of 5 by from Best makeup and wp mascara remover This is incredible. I smooth on my face and within 1 minute my makeup has melted right off. Wonderful and fast.
Date published: 2019-09-18
Rated 5 out of 5 by from Love this I have been using this cleansing balm for more than three years. Will never use anything else. Effortless make up remover and I love the way my skin feels afterwards, even after sleeping all night.
Date published: 2019-09-18
Rated 5 out of 5 by from Love it I've had it about a week and I can't believe how well it works. It really is worth the money and takes off all your makeup. No need to wash your face after, and I wear quite a bit of makeup. All IT products of course!
Date published: 2019-09-17
Rated 5 out of 5 by from Best makeup remover! I got a sample size of this from Ipsy a few months ago and I couldn’t go back! Not only does this balm gently melt ALL the makeup off my face, but it makes me skin so smooth and soft! I’ll never use another
Date published: 2019-09-16
Rated 5 out of 5 by from Fantastic! Bye Bye makeup takes off all my makeup including my waterproof mascara! Completely and leaves my skin feeling smooth.
Date published: 2019-09-15
Rated 1 out of 5 by from Not a favorite! I bought this a couple of month back and was disappointed! It is very thick and feels like you are putting lard on your face. I was not a fan of getting it out of the jar either. I will stick with my Confidence in a cleanser by IT!
Date published: 2019-08-29
Rated 5 out of 5 by from AWESOME! I love the cleansing balm! It is so soothing going on, just melts onto my face. But unlike some cleansers, it removes all the makeup (even my waterproof mascara) and then rinses off clean! I don't know how you managed this, but it is wonderful. Thank you!!
Date published: 2019-08-26
Rated 4 out of 5 by from Great Product! Rich, creamy balm that works well to remove makeup. I use a bit more to remove stubborn mascara and eye makeup. Smells nice & makes skin soft.
Date published: 2019-08-24
Rated 5 out of 5 by from We have been using this product for a few years and love it!
Date published: 2019-08-20
Rated 5 out of 5 by from Fab I love this cleanser. It makes your face soft after the removal of makeup. Can’t live without it.
Date published: 2019-08-18
Rated 5 out of 5 by from Clean and Soft Skin This is the best makeup remover/face wash I’ve ever used. It feels greasy as you’re using it but it rinses cleanly without leaving residue. My skin is very soft afterwards.
Date published: 2019-08-06
Rated 5 out of 5 by from Great Stuff! I’ve been using this for about a year now. I use at night. It takes off all my makeup, and leaves a nice moisture barrier on my face, even after a cool rinse and pat dry w/towel. I have sensitive skin. My skin has not had a reaction to this product.
Date published: 2019-07-29
Rated 5 out of 5 by from Best Eye Makeup Remover EVER I purchased this many months ago, and keep forgetting to write a review. The product looks a lot like solid coconut oil in a jar, but it works much better! I have tried so many products to dissolve waterproof mascara and eyeliner, and this is the best. My method is to take a clean washcloth, put very warm water on it and set it aside, dab a small amount of this product on my eyelids and work it in a little along the eyelashes, then hold the warm damp cloth against my eyelids for a few moments and gently dab and fold and find clean areas of the cloth and dab again and again until there is no more makeup left. I keep a clean stack of white washcloths dedicated for this purpose and never have had any eye infections, like a few people I know. This product is fabulous. It also removes thick stage makeup, but I follow it with a good face cleanser.
Date published: 2019-07-23
Rated 5 out of 5 by from Great product! I bought this to try it, and I am loving it. I’m recommending it to my sister who has sensitive skin because I know she will love it, too!
Date published: 2019-07-20
Rated 5 out of 5 by from Best makeup removers I love this makeup remover! It is easy on my eyelashes and removes all makeup! The smell is delicious. I highly recommend this product!
Date published: 2019-07-20
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Questions & Answers

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What is the difference in using this Bye Bye Makeup vs. the Miracle Water to remove makeup?

Asked by: Tracy0613
Hi there! Thank you for reaching out to us. Miracle Water 3-in-1 Tonic is your lightweight cleanser to purify, balance, and brighten the look of your skin. The built in Micellar Cleanser gently attracts, traps and removes dirt, oil, impurities and makeup. Bye Bye Makeup 3-in-1 Makeup Melting Balm is a your hydrating, sulfate-free cleanser, purifying instant makeup remover, and anti-aging skin-softening serum. IT gently takes off makeup without drying or irritation. You can absolutely use either product alone, or pair them both together to remove your makeup! We hope this helps! XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-04-09

Did you change the formula?  The one I bought a few weeks ago seems different than the old one I had.

Asked by: LeeLou
Hi there! Thank you for your question. We can assure you the Bye Bye Makeup formula has not changed. If your new jar did not arrive as expected, we recommend reaching out to our Customer Service Team directly. Kindly e-mail us at info@it-cosmetics.com. Looking forward to hearing from you! XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-01-14

is this non comedogenic? 

Asked by: sxphr
Hi there! Thank you for reaching out. All of our products are designed for those with sensitive skin or skin concerns and made with only the best skin loving, beneficial ingredients. So while Bye Bye Makeup is not non-comedogenic, the ingredients we used are not known to cause break outs. Since all skin is different, we do always recommend that your consult with your doctor as they would know best if you should be using a product or not. XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-01-14

What is the difference between using the bye bye makeup as a makeup remover vs. confidence in a cleanser?

Asked by: IDcurlygirl
Hi there! Thank you for your question. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-02-04

Is this product supposed to smell as bad as it does? I keep reading that it has a light citrus smell. The product I received a week ago smells so bad I can't use it. Perhaps I was sent product that is really old.

Asked by: Pawsoflove1
 Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2018-12-10

I wear lash extensions and have been advised for many years to not use anything that contains oil. And this product does have numerous oils. Recently I was told that some “natural oils are okay near my lashes” so would this product be okay to use? TIA

Asked by: Goodysgal84
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-20

Are you supposed to follow with any other products after using the 3-in-1 Makeup Melting Balm?

Asked by: kaylers14
Hi there, thank you for reaching out to us! We would love to speak with you further to suggest the right skin care routine for you. We invite you to Live Chat with us at itcosmetics.com so we can discuss your skin and make the best recommendations for you. We are available on Live Chat Monday-Thursday 8am-7pm and Friday-Saturday 9am-5pm EST. We look forward to speaking with you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-19

Can this product be used with eyelash extensions? Thank you. 

Asked by: Leealison7
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-20

Will this remove the Superhero Mascara?

Asked by: SusanWR
Hi there! Thank you for your question! We certainly recommend using Bye Bye Makeup 3-in-1 Makeup Melting Balm to remove your Superhero Mascara. This sulfate-free formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We hope this is helpful! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2018-10-26

I recently used this product in the shower. I noticed within a few days that the cleanser was no longer in a "balm" consistency. It seems to have emulsified probably due to the heat or water from the shower. Is it still okay to use?

Asked by: NewITUser
Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup Balm. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-20

Hi, I have recently started using this product and I usually just use water to be honest. With Nivea to moisturise , I have found my skin has had a breakout , now is this a reaction or is it just beginning to work on my face ?

Asked by: Holden99
Hi there! Thank you for reaching out. You shouldn't be having a reaction to Bye Bye Makeup. IT Cosmetics products are made with skin-loving ingredients! We recommend visiting our ingredients list directly on itcosmetics.com! For any concerns, we do advise consulting with your physician. XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-05

I have rosacea. I have stopped wearing makeup and totally given up. Willing to try your products. What do you suggest?

Asked by: Dyanna
Hi there! Thank you for reaching out! We recommend Bye Bye Redness Moisturizer and Your Skin but Better CC+ Cream! Bye Bye Redness Moisturizer is a redness-relieving moisturizer that helps neutralize, soothe and transform the look of your skin, IT is gentle enough to use in the AM and PM! Your Skin but Better CC+ Cream delivers 7 products, all in one! IT is a full-coverage foundation, SPF 50+ UVA/UVB broad-spectrum physical sunscreen, brightening color corrector, hydrating anti-aging serum, poreless finish primer, dark spot concealer, and a moisturizing day cream! You can shop IT via the links below! We hope you try IT out! XOXO Scarlett https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html?dwvar_ITC__700_shade=shade#q=bye+bye+redness&start=4 https://www.itcosmetics.com/face/foundation/your-skin-but-better-cc-cream-with-spf-50/ITC_0008.html?dwvar_ITC__0008_shade=medium__most_popular_#q=cc+cream&start=10
Answered by: IT Customer Care Expert
Date published: 2018-08-22

Sometimes my skin gets oily in the "T" zone. Will this also help with that or will the hydrating effects make my skin seems oily or too shiny?

Asked by: GWhiz
Hi there! Bye Bye Makeup Melting Balm is formulated for all skin types. The Skin-Softening Serum Concentrate™ hydrates the skin providing a healthy younger looking appearance. We hope you try IT! XOXO Ashley
Answered by: IT Customer Care Expert
Date published: 2018-08-09

Can this be washed off without using a face cloth or does it have to be wiped off?

Asked by: LEDM
Hi there! Thank you so much for your question! We recommend gently massaging Bye Bye Makeup 3-in-1 Makeup Melting Balm onto dry skin. You can then rinse IT with warm water, or wipe IT off with a face cloth and pat dry! Your skin will be left feeling soft, supple and moisturized. We hope this is helpful! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-03-29

Is it safe to remove eye makeup?

Asked by: Jefkev
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is safe to use on your eyes! IT is great for taking off even the most stubborn waterproof makeup. We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-07-23

Loved the first jar of this! Opened the 2nd jar & noticed it had separated. There was a thick hard layer on top & soupy thin mixture on the bottom. I used my fingers to mix it up, but it still remains a totally different consistency. What's going on?

Asked by: Lori62
Hi there! Thank you so much for your question. Kindly reach out to our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-06-05

What’s the difference between this cleanser and the Confidence in a cleanser? 

Asked by: Stephanie0804
Hi there! Thank you so much for reaching out. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-12-28

I have facial redness, blotchy skin and fine lines. Will this balm help especially the redness and blotchy skin?

Asked by: Redness concerned
Hi there, thank you for reaching out to us! Bye Bye Makeup 3-in-1 Melting Balm is a makeup remover, facial cleanser, and hydrating serum in one. IT is not formulated to help redness, but is made for sensitive skin. We suggest using Bye Bye Redness Moisturizer to help hydrate and relive redness all in one step. You can shop this product through the link below! XOXO Nicole https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html#start=22&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-05-06

I was wondering if I could use use the bye bye makeup balm just as a cleanser alone not to remove makeup. If it can be used on makeup free face and if so would I get the same affects.

Asked by: Samantha45
Hello, thanks for reaching out! Bye Bye Makeup Melting Balm is a 3-in-1 makeup melting cleansing balm which means you can absolutely use it only as a cleanser! Its formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We think you will love it! XOXO https://www.itcosmetics.com/skincare/bye-bye-makeup-3-in-1-makeup-melting-balm/ITC_619.html#start=10&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Do you know what the PH level is?

Asked by: MayLou
Hi, thanks for your question! While we are not able to provide the current PH level of this product, please know all our products are formulated with only the best skin loving ingredients. We hope this helps, please let us know if you have any further questions! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-06-27

Is the Bye Bye Make- Up non-comedogenic ?

Asked by: TegaLisa65
Hi there, thank you so much for your question! At this time, Bye Bye Makeup is not non-comedogenic but it is formulated with skin loving ingredients that will not cause break outs and will work well with sensitive skin! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2019-01-04

The Bye Bye moisturizing foundation says on the bottle that you need to reapply every 2 hrs for sun protection. I'm using it as my foundation, I don't want to reapply it throughout the day. Is it really necessary to reappy if one is using it as foundati

Asked by: Psalm40
Hi there, thank you so much for reaching out. We recommend reapplying every 2 hours in order to truly take advantage of the SPF protection when out in the sun for a long period of time. There is no need to reapply every two hours otherwise. We hope this helps! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Can I use the bye bye makeup if I wasn't wearing any makeup? Or is just for when I'm wearing makeup? 

Asked by: Rose2115
Hi there! Thanks for reaching out! You can use Bye Bye Makeup with out any makeup, or with it, as it will cleanse the skin of both makeup or any impurities in the skin since it is a makeup remover, deep cleanser, and hydrating serum all-in-one! We hope this helps! XOXO Halsey
Answered by: IT Customer Care Expert
Date published: 2018-04-30

I’m sure this is a stupid question, but how is this beneficial as a serum if you wipe it off?

Asked by: Rachel83706
Hi Rachel, thanks for your question! There are no stupid questions :) When you initially apply the product we suggest using circular motions to rub IT into the skin and help remove makeup. This will ensure you receive the skin loving benefits of the serum while still removing your makeup! XOXO Molly
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Hi. I just got the makeup balm and was wondering if it's paraben free, sulfate free, and chemical free. Thank you!

Asked by: Angielee
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is paraben-free and sulfate-free. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

What is the difference between this product and Confidence in a Cleanser?  

Asked by: AndiAhlers
Hi there! Thank you so much for your question. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

I need to use an oil free product. I know it doesn't say it's oil free but thought I'd ask anyway. Is it oil free?

Asked by: WannaBeAnItGirl
Hi there! Thank you so much for your question. The Bye Bye Makeup is not oil-free as IT is formulated with skin-loving oils to provide the best product experience. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

Can I use this product on my eyes?

Asked by: Kittykat
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is safe to use on your eyes! IT is great for taking off even the most stubborn waterproof makeup. We hope this helps! XOXO Clark
Answered by: IT Customer Care Expert
Date published: 2018-04-30

can this be used as a moisturizer, like in the evening after cleansing?

Asked by: tassief
Hi there, thank you for your question! Bye Bye Makeup 3 in 1 Melting Balm has a balm consistency, which melts into the skin to breakdown long wear makeup. This product will not work as a moisturizer, however you can use Confidence in a Cream after cleansing your skin as your daily moisturizer- you can shop IT through the link below! XOXO Nicole https://www.itcosmetics.com/confidence-in-a-cream/ITC_611.html#start=9&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2017-11-16

I got this about a year ago and it smelled like fresh citrus. I had it sitting on the shelf for a couple of months and just opened it up to use and now it smells pretty terrible. Mixing it did not help. What's the shelf life and is it still safe to use?

Asked by: Amanda901
Hi there! Thank you so much for reaching out. Bye Bye Makeup is good for one year after opening and three years sealed. Based on the time you've had IT, we would recommend transitioning to a new Bye Bye Makeup. We hope this helps! XOXO
Answered by: IT Customer Care Expert
Date published: 2017-12-27
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