Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm

$38.00

or 4 installments of $9.50 by Afterpay ?
“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm
Net Wt. 2.82 oz / 80 g

$38.00

or 4 installments of $9.50 by Afterpay ?

$38.00

Availability:

In Stock

Bye Bye Makeup Cleansing Balm

it makes your makeup disappear!

3-in-1 Makeup Melting Cleansing Balm

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Bye Bye Makeup Cleansing Balm is rated 4.8 out of 5 by 1143.
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Why You'll Love IT

Bye Bye Makeup is your 3-in-1 sulfate-free cleansing balm, instant makeup remover and skin-softening anti-aging serum—all in one step! Developed with plastic surgeons, this gentle face cleanser completely melts away all traces of makeup—even waterproof eye makeup—and impurities without drying or irritating your skin. Proprietary Skin-Softening Serum Concentrate™ is activated on contact, providing a soft barrier of moisture that helps ward off free-radicals and pollutants for healthier, younger-looking skin.

IT Cosmetics partners with plastic surgeons and dermatologists to develop skin-loving solutions and clinically tested formulas.

Key Benefits
Delivers 3 skincare products in 1 gentle formula:
  • Hydrating, sulfate-free cleansing balm
  • Purifying instant makeup remover
  • Anti-aging, skin-softening serum
Ingredients
Key Ingredients:
Collagen: Skin-firming protein that supports elasticity for a youthfully smooth appearance.
Hyaluronic Acid: Attracts moisture, supports skin elasticity, and plumps the look of fine lines and wrinkles.
Peptides: Help reduce the appearance of wrinkles for the look of smoother, firmer skin.
Ceramides: Naturally occurring lipids that retain moisture and help reinforce the skin barrier.

Full Ingredient List:
ETHYLHEXYL PALMITATE, PEG-20 GLYCERYL TRIISOSTEARATE, CARTHAMUS TINCTORIUS (SAFFLOWER) SEED OIL, POLYETHYLENE, MACADAMIA TERNIFOLIA SEED OIL, PEG-8 ISOSTEARATE, BUTYROSPERMUM PARKII (SHEA) BUTTER, TOCOPHERYL ACETATE, AQUA/WATER/EAU, ALOE BARBADENSIS LEAF EXTRACT, CAMELLIA SINENSIS LEAF EXTRACT, BUTYLENE GLYCOL, GLYCERIN, GLYCERYL LINOLENATE, BETA-SITOSTEROL, CETETH-24, CHOLESTEROL, GLYCERYL LINOLEATE, CHOLETH-24, POLYSORBATE 20, NIACINAMIDE, SQUALANE, PEG-40 HYDROGENATED CASTOR OIL, GLYCERYL ARACHIDONATE, PROPYLENE GLYCOL, PANTHENOL, AVENA SATIVA (OAT) KERNEL EXTRACT, UBIQUINONE, CERAMIDE NP, CERAMIDE AP, PHYTOSPHINGOSINE, CURCUMA LONGA (TURMERIC) ROOT EXTRACT, PALMITOYL TRIPEPTIDE-1, DISTEARDIMONIUM HECTORITE, PROPYLENE CARBONATE, PALMITOYL TETRAPEPTIDE-7, PALMITOYL HEXAPEPTIDE-12, XANTHAN GUM, COPPER TRIPEPTIDE-1, PALMITOYL PENTAPEPTIDE-4, ACETYL HEXAPEPTIDE-8, CERAMIDE EOS, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, SODIUM ASCORBYL PHOSPHATE, RETINYL PALMITATE, POTASSIUM CETYL PHOSPHATE, SILICA, HYALURONIC ACID, GLYCYRRHIZA GLABRA (LICORICE) ROOT EXTRACT, HYDROLYZED COLLAGEN, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER WATER, COLLOIDAL OATMEAL, LEUCONOSTOC/RADISH ROOT FERMENT FILTRATE, BIOTIN, OCTYLDODECANOL, HYDROGENATED LECITHIN, CARBOMER, CAPRYLIC/CAPRIC TRIGLYCERIDE, SODIUM LAUROYL LACTYLATE, SODIUM LACTATE, LECITHIN, PENTAERYTHRITYL TETRAISOSTEARATE, CYCLOMETHICONE, DIMETHICONE, PARAFFINUM LIQUIDUM/ MINERAL OIL/HUILE MINERALE, CITRUS AURANTIUM DULCIS (ORANGE) OIL, CITRIC ACID, DISODIUM EDTA, CAPRYLYL GLYCOL, PHENOXYETHANOL, 1,2-HEXANEDIOL, ETHYLHEXYLGLYCERIN, FRAGRANCE (PARFUM), ALCOHOL.
How to Apply & Beauty Tips
Clinical Data
“Finally, a cleanser that loves your skin! This hydrating, sulfate-free formula is infused with proprietary technology that melts away all traces of makeup and impurities while providing a soft barrier of moisture. Perfect for all skin types, it’s your one step for cleaner, softer, younger-looking skin!”

How to Apply

Bye Bye Makeup Cleansing Balm

How to Apply

Gently massage Bye Bye Makeup Cleansing Balm onto dry skin. Rinse well with warm water, or wipe off with a face cloth and pat dry. Your skin is left feeling soft, supple and moisturized. Leave on for 60 seconds for a deeper clean and more intense hydration.

Clinical Data

Clinically tested results!
  • 100% showed measured increase in skin hydration*
  • 97% said long-wear makeup was removed*
  • 90% saw improvement in smoothness of skin texture*
  • 81% said skin looked radiant and healthy*
*Results observed in a clinical study.

Customer Reviews

Rated 5 out of 5 by from Excellent product Heavier texture helps those with drier skin ease into these sort of creams
Date published: 2020-07-21
Rated 5 out of 5 by from Melt makeup away It literally melts the waterproof makeup away! No more scrubbing trying to remove it! I LOVE this product, IT COSMETICS, please do not change it in any way!
Date published: 2020-07-20
Rated 5 out of 5 by from Best cleanser ever This is the best cleanser ever! It takes EVERYTHING off, even waterproof mascara. I don’t like to have several products to remove make up. Pleeeeeze, It, don’t stop making this wonderful balm. I leave it on while I brush my teeth and then wash everything off with warm water. It’s wonderful! Leaves your skin soft and clean and ready for bedtime products.
Date published: 2020-07-19
Rated 5 out of 5 by from Absolutely sold on this product Just what I’ve been looking for Removes easily and skin feels so soft I’ve found my skincare routine brand ✌️
Date published: 2020-07-19
Rated 5 out of 5 by from Bye bye makeup Love it! Takes everything off easily & does not leave you greasy or dry when your done
Date published: 2020-07-18
Rated 4 out of 5 by from Clean skin but......... Love it, works great! Would have given it 5 stars if it lasted longer! Takes off all makeup including eye makeup, and skin is very soft. Maybe make in a supersize!
Date published: 2020-07-15
Rated 5 out of 5 by from Good product!! You needed very little to remove all your eye make up goes on smooth with little effort of taking off Makeup. Love it!
Date published: 2020-07-14
Rated 5 out of 5 by from Love it! I would recommend this product. It is not messy and I love how it makes my face feel.
Date published: 2020-07-13
Rated 5 out of 5 by from Bye bye Cleasning cream I love, love the cleansing balm! A little goes a long way and it dissolves every bit of makeup and mascara.
Date published: 2020-07-13
Rated 5 out of 5 by from Want A Softer Skin? Try this product. It is great! Love this product. So fabulous. Would definitely recommend.
Date published: 2020-07-12
Rated 5 out of 5 by from It's the balm! love how it removes makeup; it just melts off!. Easy and fast.
Date published: 2020-07-11
Rated 5 out of 5 by from Awesome Product! Melts away makeup and leaves skin clean and hydrated. Best product I’ve ever used for makeup removal by far!
Date published: 2020-07-10
Rated 5 out of 5 by from This works like magic! I have never used a makeup remover that worked so well. It literally melts your makeup off. There us no rubbing or tugging to get off the makeup. The best part is once you remove it with a washcloth, your skin is clean and soft with no oily film left behind. This stuff is amazing!
Date published: 2020-07-09
Rated 5 out of 5 by from Won't ever be without it! Expensive but worth it, a little goes a long way and it leaves my skin so soft.
Date published: 2020-07-04
Rated 5 out of 5 by from Makeup Melting Magic I love this stuff, it melts my makeup right off without any trouble or blurry eyes/greasy residue leftover. Definitely recommend!
Date published: 2020-07-02
Rated 5 out of 5 by from Bye Bye Makeup Remover Love it! Does a great job removing makeup and leaves skin soft.
Date published: 2020-07-02
Rated 4 out of 5 by from A Satisfied Customer I like the product. It's a cold cream formula and that was what I was looking for.
Date published: 2020-07-01
Rated 4 out of 5 by from Cleansing balm It’s removes make-up in a minute. It does leave a film on my eyes so I remove eye makeup with another product first.
Date published: 2020-07-01
Rated 5 out of 5 by from Great cleanser! Cleans off makeup while leaving skin feeling moisturized.
Date published: 2020-07-01
Rated 4 out of 5 by from Bye Bye Makeup Cleansing Balm This is a great product to remove makeup. Especially IT foundations. I am, however, disappointed in the scent. It is now lemon-y. It isn’t bad, but I preferred the cleaner scent it had in my previous purchases
Date published: 2020-06-28
Rated 5 out of 5 by from Best Makeup Remover I don't know what it is about this stuff, but I can't get enough of it! I literally can feel it melt my makeup away in seconds (even my eye makeup) and my skin feels AMAZING after I wipe it off. Don't go another day without trying this product!
Date published: 2020-06-26
Rated 5 out of 5 by from Best remover EVER! This stuff is so amazing! It removes everything with very little product or effort! It leaves your skin feeling hydrated and clean!
Date published: 2020-06-26
Rated 5 out of 5 by from Bye Bye MakeUp I have never been so impressed with a product. Ever. Please, never discontinue this, it is a vital necessity.
Date published: 2020-06-25
Rated 5 out of 5 by from Gently remover for all your makeup Best makeup remover i have ever found. Gentle enough to remover mascara easily without damaging lashes.
Date published: 2020-06-23
Rated 5 out of 5 by from Love it... Love the cleansing balm....tried a sample and was hooked. No samples sent with this order....hope it hasn"t been stopped.
Date published: 2020-06-22
Rated 5 out of 5 by from Melts the makeup away This product Makeup Cleansing Balm is amazing. It melts the makeup away with only a small amount and leaves your skin soft. My mother introduced me to this product several years ago. 5*****
Date published: 2020-06-21
Rated 5 out of 5 by from Bye bye make up cleansing balm So clean and easily removes all make up including waterproof mascara with out leaving your eyes oily or irritated..
Date published: 2020-06-20
Rated 5 out of 5 by from For me - this is two products in one ❤️ This cream has changed my entire face cleansing process. Before I started using the Bye Bye Makeup Cleansing Balm I would use tow different products, one to wash my face and then another product to moisturize. Now, with the balm I apply the balm to my face and then I do other things around the house in preparation for bed, and then I go back to the bathroom sink and with a wet rag I wipe off the balm. My skin is not only clean but it’s moisturized! This product has been added to my beauty routine. I love it!
Date published: 2020-06-20
Rated 5 out of 5 by from Cleansing Balm I received a sample and fell in love after trying it! Nice citrus scent, makes my skin soft and takes off the day. It feels wonderful.
Date published: 2020-06-20
Rated 5 out of 5 by from This balm is the bomb! This cleaning balm is the best product I have used! Makeup comes off easily and after rinsing off, my face is so soft! Love it!
Date published: 2020-06-18
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Questions & Answers

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Can you use this on your eyes? 

Asked by: JennaM511
Hi there! Thanks for reaching out to us! Bye Bye Makeup can be used on your eyes to remove your favorite eyeliners, mascaras, and shadows - including waterproof formulas. We hope you check IT out! XOXO Halsey
Answered by: Halsey
Date published: 2019-12-12

I want to stop using wipes for waste reasons, but I love that I can get all of my makeup off easily without having to go to the sink. Is this something I could keep by my bed and do right before going to sleep?

Asked by: Camtastic
Hi there! Thanks for reaching out! Bye Bye Makeup Cleansing Balm is a great alternative for your favorite makeup wipes. IT truly removes all traces of makeup, including waterproof products, without leaving your skin feeling dry or irritated. Please know that this product was not designed to be left on the skin overnight, and we do recommend rinsing IT off after a minute or two. We hope you check IT out! XOXO Halsey
Answered by: Halsey
Date published: 2019-12-12

I love this product. It has reduced lines on my forehead and crow eyes. Is it safe to leave it on overnight as a night cream since it's anti-aging?

Asked by: Mar27
Hi there! Thank you for reaching out to us. Bye Bye Makeup Cleansing Balm is a gentle face cleanser to instantly melt away makeup. While IT is not formulated to be left on your skin overnight, you can absolutely pair IT with Confidence in a Cream as your anti-aging, hydrating PM moisturizer! IT is designed to immediately immerse skin in moisture, plump the look of lines and wrinkles and reduce the appearance of pores and discoloration for a more even skin tone. We hope you try IT out. XOXO Tina Confidence in a Cream Hydrating Moisturizer- https://www.itcosmetics.com/skincare/confidence-in-a-cream/ITC_611.html#q=CONFIDENCE+IN+A+CREAM&start=1
Answered by: IT Cosmetics
Date published: 2019-12-12

Can I use the Bye Bye Pores Toner after the Cleansing Balm?

Asked by: JGG51
Hi there! Thank you for reaching out to us. Bye Bye Pores Leave-On Solution is best used after cleansing, before applying your skincare treatments and moisturizer. You can absolutely follow your Bye Bye Makeup with Bye Bye Pores Leave-On onto clean dry skin. We hope this helps. XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-10-06

Do you need to use a moisturizer after using this product?

Asked by: Jolie Ann
Hi there! Thank you for reaching out to us. Bye Bye Makeup Cleansing Balm will leave your skin feeling soft, supple and moisturized. You can absolutely follow application with your normal skincare routine including a serum, and/or moisturizer! Application is based on preference, and the needs of your skin! We hope this helps. XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-12-10

Hi, I have been using the 3in1 cleansing balm but it smells so oily strong that gives me a headache just by opening the jar... is this normal? does it have any fragrance? none of my other it products have an unpleasant odor but this one, please help me! 

Asked by: Karol NY
Hi there! Thank you for reaching out to us. We are so sorry to hear you're experiencing this with Bye Bye Makeup. Our team is happy to look into your concerns further for you. We ask that you reach out to us directly at info@it-cosmetics.com. Looking forward to hearing from you! XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-10-08

I sometimes keep my contact lenses in overnight.  I need a product to remove waterproof eye makeup without leaving residue on my lenses.  Recommendations?

Asked by: DianeML
Hello, thanks so much for your question! Given the information provided, we recommend looking into the Bye Bye Makeup 3-in-1 Wipes! Bye Bye Makeup Micellar Wipes are formulated to include the benefits that you find in Bye Bye Makeup Cleansing Balm in easy to use wipes! IT will remove all traces of makeup, cleanse, purify, and hydrate the skin! We hope you try IT out. XOXO Tina Bye Bye Makeup 3-in-1 Wipes - 25ct- https://www.itcosmetics.com/bye-bye-makeup-3-in-1-wipes/ITC_731.html#q=BYE+BYE+MAKEUP&start=1
Answered by: IT Cosmetics
Date published: 2019-07-23

What is the consistency of cleaning balm. I am looking for a thicker vasoline type cleanser.

Asked by: Lori Jo
Hi there! Thank you for your question! Bye Bye Make Up Cleansing Balm is a true balm, and is thicker in consistency than a typical cleanser. We recommend checking out our "How To Apply" video on our product page to see what the product looks like when opened and applied. We hope this helps! XOXO Ellie
Answered by: IT Cosmetics
Date published: 2019-09-09

Approximately how long (ie how many daily uses) will the 2.8 oz jar last? Thank you!

Asked by: Ehb239
My jar lasted me about 60 days. So about two months if you only use as much as you really need everyday, which is tiny amount .. about half of a US quarter. Like they said a little bit goes a long way!
Answered by: JennaKay
Date published: 2019-10-01

Hi Is the jar and the lid made of plastic or is glass & mental? 

Asked by: Kelly55
Hi there! Thanks for reaching out! Both the lid and the jar for Bye Bye Make Up are plastic. We hope this helps! XOXO Ellie
Answered by: IT Cosmetics
Date published: 2019-05-02

Should you use a facial cleanser after using bye bye makeup? Also is it okay to go in the shower after using bye bye makeup? Or will going in the shower wash away the benefits of the product? I typically use bye bye makeup at night before showering. 

Asked by: Mishcopp
Hi there! Thank you for reaching out to us. You can absolutely use Bye Bye Makeup alone as your fast-acting cleanser, makeup remover and anti-aging serum! For deeper cleaning, we recommend leaving IT on for up to 60 seconds. After use, you can continue with your normal night team routine. Your skin will still feel soft, smooth and hydrated after the shower! We hope this helps! XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-09-13

What is the difference in using this Bye Bye Makeup vs. the Miracle Water to remove makeup?

Asked by: Tracy0613
Hi there! Thank you for reaching out to us. Miracle Water 3-in-1 Tonic is your lightweight cleanser to purify, balance, and brighten the look of your skin. The built in Micellar Cleanser gently attracts, traps and removes dirt, oil, impurities and makeup. Bye Bye Makeup 3-in-1 Makeup Melting Balm is a your hydrating, sulfate-free cleanser, purifying instant makeup remover, and anti-aging skin-softening serum. IT gently takes off makeup without drying or irritation. You can absolutely use either product alone, or pair them both together to remove your makeup! We hope this helps! XOXO Tina
Answered by: IT Cosmetics
Date published: 2019-04-09

Did you change the formula?  The one I bought a few weeks ago seems different than the old one I had.

Asked by: LeeLou
Hi there! Thank you for your question. We can assure you the Bye Bye Makeup formula has not changed. If your new jar did not arrive as expected, we recommend reaching out to our Customer Service Team directly. Kindly e-mail us at info@it-cosmetics.com. Looking forward to hearing from you! XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-01-14

is this non comedogenic? 

Asked by: sxphr
Hi there! Thank you for reaching out. All of our products are designed for those with sensitive skin or skin concerns and made with only the best skin loving, beneficial ingredients. So while Bye Bye Makeup is not non-comedogenic, the ingredients we used are not known to cause break outs. Since all skin is different, we do always recommend that your consult with your doctor as they would know best if you should be using a product or not. XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-01-14

What is the difference between using the bye bye makeup as a makeup remover vs. confidence in a cleanser?

Asked by: IDcurlygirl
Hi there! Thank you for your question. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Tina.
Answered by: IT Cosmetics
Date published: 2019-05-19

Is this product supposed to smell as bad as it does? I keep reading that it has a light citrus smell. The product I received a week ago smells so bad I can't use it. Perhaps I was sent product that is really old.

Asked by: Pawsoflove1
 Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-08-22

I wear lash extensions and have been advised for many years to not use anything that contains oil. And this product does have numerous oils. Recently I was told that some “natural oils are okay near my lashes” so would this product be okay to use? TIA

Asked by: Goodysgal84
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-01-20

Are you supposed to follow with any other products after using the 3-in-1 Makeup Melting Balm?

Asked by: kaylers14
Hi there, thank you for reaching out to us! We would love to speak with you further to suggest the right skin care routine for you. We invite you to Live Chat with us at itcosmetics.com so we can discuss your skin and make the best recommendations for you. We are available on Live Chat Monday-Thursday 8am-7pm and Friday-Saturday 9am-5pm EST. We look forward to speaking with you! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-05-31

Can this product be used with eyelash extensions? Thank you. 

Asked by: Leealison7
Hi there! Thank you for reaching out! We recommend reaching out to your lash technician as they can best assist you with this inquiry! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2019-12-21

Will this remove the Superhero Mascara?

Asked by: SusanWR
Hi there! Thank you for your question! We certainly recommend using Bye Bye Makeup 3-in-1 Makeup Melting Balm to remove your Superhero Mascara. This sulfate-free formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We hope this is helpful! XOXO Scarlett
Answered by: IT Cosmetics
Date published: 2018-10-26

I recently used this product in the shower. I noticed within a few days that the cleanser was no longer in a "balm" consistency. It seems to have emulsified probably due to the heat or water from the shower. Is it still okay to use?

Asked by: NewITUser
Hi there! Thank you for reaching out! Kindly email our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup Balm. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-20

Hi, I have recently started using this product and I usually just use water to be honest. With Nivea to moisturise , I have found my skin has had a breakout , now is this a reaction or is it just beginning to work on my face ?

Asked by: Holden99
Hi there! Thank you for reaching out. You shouldn't be having a reaction to Bye Bye Makeup. IT Cosmetics products are made with skin-loving ingredients! We recommend visiting our ingredients list directly on itcosmetics.com! For any concerns, we do advise consulting with your physician. XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-01-05

I have rosacea. I have stopped wearing makeup and totally given up. Willing to try your products. What do you suggest?

Asked by: Dyanna
Hi there! Thank you for reaching out! We recommend Bye Bye Redness Moisturizer and Your Skin but Better CC+ Cream! Bye Bye Redness Moisturizer is a redness-relieving moisturizer that helps neutralize, soothe and transform the look of your skin, IT is gentle enough to use in the AM and PM! Your Skin but Better CC+ Cream delivers 7 products, all in one! IT is a full-coverage foundation, SPF 50+ UVA/UVB broad-spectrum physical sunscreen, brightening color corrector, hydrating anti-aging serum, poreless finish primer, dark spot concealer, and a moisturizing day cream! You can shop IT via the links below! We hope you try IT out! XOXO Scarlett https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html?dwvar_ITC__700_shade=shade#q=bye+bye+redness&start=4 https://www.itcosmetics.com/face/foundation/your-skin-but-better-cc-cream-with-spf-50/ITC_0008.html?dwvar_ITC__0008_shade=medium__most_popular_#q=cc+cream&start=10
Answered by: IT Customer Care Expert
Date published: 2018-08-22

Sometimes my skin gets oily in the "T" zone. Will this also help with that or will the hydrating effects make my skin seems oily or too shiny?

Asked by: GWhiz
Hi there! Bye Bye Makeup Melting Balm is formulated for all skin types. The Skin-Softening Serum Concentrate™ hydrates the skin providing a healthy younger looking appearance. We hope you try IT! XOXO Ashley
Answered by: IT Customer Care Expert
Date published: 2018-08-09

Can this be washed off without using a face cloth or does it have to be wiped off?

Asked by: LEDM
Hi there! Thank you so much for your question! We recommend gently massaging Bye Bye Makeup 3-in-1 Makeup Melting Balm onto dry skin. You can then rinse IT with warm water, or wipe IT off with a face cloth and pat dry! Your skin will be left feeling soft, supple and moisturized. We hope this is helpful! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2019-03-29

Is it safe to remove eye makeup?

Asked by: Jefkev
Hi there! Thank you so much for reaching out. We're happy to let you know that Bye Bye Makeup is safe to use on your eyes! IT is great for taking off even the most stubborn waterproof makeup. We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-07-23

Loved the first jar of this! Opened the 2nd jar & noticed it had separated. There was a thick hard layer on top & soupy thin mixture on the bottom. I used my fingers to mix it up, but it still remains a totally different consistency. What's going on?

Asked by: Lori62
Hi there! Thank you so much for your question. Kindly reach out to our Customer Care team at info@it-cosmetics.com or by phone at 1-800-356-5120 during our business hours Monday-Thursday 8:00am-7:00pm and Friday-Saturday 9am-5pm EST for further assistance with your Bye Bye Makeup. We look forward to hearing from you! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-06-05

What’s the difference between this cleanser and the Confidence in a cleanser? 

Asked by: Stephanie0804
Hi there! Thank you so much for reaching out. Confidence In A Cleanser is a cleansing serum infused with our Anti-Aging Armour Rejuvenating Concentrate. Bye Bye Makeup is a solid balm that melts once applied to the skin. Both are formulated to melt away all makeup while cleansing and nourishing the skin. IT is all about personal preference! We hope this helps! XOXO Scarlett
Answered by: IT Customer Care Expert
Date published: 2018-12-28

I have facial redness, blotchy skin and fine lines. Will this balm help especially the redness and blotchy skin?

Asked by: Redness concerned
Hi there, thank you for reaching out to us! Bye Bye Makeup 3-in-1 Melting Balm is a makeup remover, facial cleanser, and hydrating serum in one. IT is not formulated to help redness, but is made for sensitive skin. We suggest using Bye Bye Redness Moisturizer to help hydrate and relive redness all in one step. You can shop this product through the link below! XOXO Nicole https://www.itcosmetics.com/real-results/bye-bye-redness-moisturizer/ITC_700.html#start=22&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-05-06

I was wondering if I could use use the bye bye makeup balm just as a cleanser alone not to remove makeup. If it can be used on makeup free face and if so would I get the same affects.

Asked by: Samantha45
Hello, thanks for reaching out! Bye Bye Makeup Melting Balm is a 3-in-1 makeup melting cleansing balm which means you can absolutely use it only as a cleanser! Its formula infuses your skin with deep-cleansing extracts and botanicals to completely remove all traces of makeup and impurities without drying or irritation. We think you will love it! XOXO https://www.itcosmetics.com/skincare/bye-bye-makeup-3-in-1-makeup-melting-balm/ITC_619.html#start=10&cgid=skincare
Answered by: IT Customer Care Expert
Date published: 2018-04-30
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