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Customer Service

I haven't received my order, my order is missing items, or my shipment is late?

Please contact us with your name and order number and a customer care representative will get back to you shortly.

What is the processing time for a typical order?

Important Information - Thanksgiving - November 26

Our distribution center will be closed on Thursday, November 26.  All orders placed after 12 noon ET on Wednesday, November 25, will be processed beginning on Friday, November 27.

Happy Thanksgiving From IT Cosmetics!

Orders received Monday - Friday are processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are processed on the next business day.

Shipping Methods (US)

Holiday Shipping:

Order by the below dates and times to receive your order in time for holiday delivery:

Exceptions: Overnight and expedited shipments cannot be sent to P.O. boxes.  APO/FPO/DPO and U.S. Territories are delivered within 7-14 business days of the order ship date. Delivery to Alaska, Hawaii and U.S. Territories may take longer.

Ground Service

Expedited Service

Please note that a signature may be required upon delivery for expedited shipments and Saturday/Sunday delivery is not available.

International Shipping

IT Cosmetics currently ships within the U.S. and U.S. Territories.

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states – AK, AL, AZ, CA, CT, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI, WV, WY.

Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).

Return Policy/Exchanges

We’ll gladly accept your returns for any products upon receiving your items within 30 days of the PURCHASE date. No questions asked. Your ultimate satisfaction with IT Cosmetics is our goal!

Be sure to enclose a copy of your invoice and the reason for your return. The estimated refund time is approximately 30 business days from the date we receive your return. We're sorry but shipping fees are not refundable

Please send all returns to the attention of:

IT Cosmetics - Returns
924 Bergen Ave
PMB 173
Jersey City, NJ 07306

Retailer Return Policy

We accept returns for items purchased through Kindly return any products bought at other retailers to the original place of purchase.

Does IT Cosmetics test on animals?

We have never and will never test any of our products on animals. We care certified by PETA as a Cruelty Free Company.

Press Inquiries

Please contact

How do I contact IT Cosmetics?

Hi IT Girls!  In celebration of Thanksgiving our Customer Service team is not available, but will be back Friday, November 27th at 8:30am ET to assist you.

Have a question about a product, your order or can't find what you're looking for? We are here to help and we love hearing from you!