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Customer Service

I have a problem! How do I contact IT Cosmetics?

Please email for help.

Press Inquiries

For Press Inquiries please contact

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover.

What is the processing time for a typical order?

Orders received between Monday - Friday are usually processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

What are the delivery times for a typical order? offers UPS Ground, 2nd Day Air, and Next Day Air deliver Monday - Friday.

UPS delivery time is dependant upon method chosen: 2-7 business days for UPS Ground; 2 business days for 2nd day air

Shipping Methods (US)


International Shipping

Return Policy/Exchanges?

We’ll gladly accept your returns for any products upon receiving your items within 30 days of the PURCHASE date. No questions asked. Your ultimate satisfaction with IT Cosmetics is our goal!

Be sure to enclose a copy of your invoice and the reason for your return. The estimated refund time is approximately 30 business days from the receipt date of your return. We're sorry but shipping fees are not refundable

Please send all returns to the attention of:

IT Cosmetics - Returns
924 Bergen Ave
PMB 173
Jersey City, NJ 07306

Retailer Return Policy

Sorry, we cannot accept returns for items purchased from a retail partner. We only accept returns for items purchased through You must return the merchandise back to the original place of purchase.

I haven't received my order, my order is missing items, or my shipment is late?

Please send an email to with your order number and preferably the order confirmation email and we will get get back to you ASAP.

Does IT Cosmetics test on animals?

We have never and will never test any of our products on animals. We care certified by PETA as a Cruelty Free Company.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states – AK, AL, AZ, CA, CT, CO, FL, GA, ID, IL, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NY, OH, PA, RI, TN, TX, UT, VA, WA.  Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).