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Customer Service

Who do I contact if I have questions about the As Seen on TV Your Most Beautiful You 5 or 7 piece collection? 

Please contact our retail partner tryITnow at 1-888-922-0487 or you can email customerservice@guthy-renker.com   

I haven't received my order, my order is missing items, or my shipment is late?

Please contact us with your name and order number and a customer care representative will get back to you shortly.

I want to cancel or make a change to my order that I already submitted on your website?

We want you to have your order as quick as possible, so as soon as you place your order and select “submit”, your order is sent directly to our distribution center for picking, packing and shipping.  This super, speedy process does not allow for order cancellations or changes.   For order cancellations and exchanges, please see our Return Policy.

Maximum Quantity Policy 

At this time, we must limit purchases to no more than six (6) units of any single item. Orders exceeding these limits are subject to cancellation. For more information on our Purchase Policies please review our website Terms & Conditions.  If you have any questions please contact us at 1-800-356-5120  or via email, and we will be happy to assist.

What is the processing time for a typical order?

Orders received Monday - Friday are processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are processed on the next business day.

Shipping Methods (US)

Ground Service

Expedited Service

Please note that a signature may be required upon delivery for expedited shipments and Saturday/Sunday delivery is not available.

International Shipping

IT Cosmetics currently ships within the U.S. and U.S. Territories.

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states – AK, AL, AR, AZ, CA, CT, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.

Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).

Return Policy/Exchanges

We’ll gladly accept your returns for any itcosmetics.com products upon receiving your items within 30 days of the PURCHASE date. No questions asked. Your ultimate satisfaction with IT Cosmetics is our goal!

Be sure to enclose a copy of your invoice and the reason for your return. The estimated refund time is approximately 30 business days from the date we receive your return. We're sorry but shipping fees are not refundable

Please send all returns to the attention of:

IT Beauty® - Returns
924 Bergen Ave
Ste 173
Jersey City, NJ 07306

Retailer Return Policy

We accept returns for items purchased through ITcosmetics.com. Kindly return any products bought at other retailers to the original place of purchase.

Does IT Cosmetics test on animals?

We have never and will never test any of our products on animals. We are certified by PETA as a Cruelty Free Company.

Press Inquiries

Please contact pr@itcosmetics.com

How do I contact IT Cosmetics?

Have a question about a product, your order or can't find what you're looking for? We are here to help and we love hearing from you!