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Attention IT Girls!

Your business means everything to us! To better serve YOU, our fulfillment center is getting ready to complete our yearly inventory. This means there may be a delay with processing and shipping orders placed after 12 p.m. ET on Thursday, September 29th. All orders, including Next Day and 2-Day, will ship on Wednesday, October 5th. We apologize for the inconvenience and thank you for shopping IT and thank you for being an IT Girl!!!

HELP SECTIONS

SHOPPING ONLINE
ORDERING & PAYMENT METHODS
SHIPPING & DELIVERY
RETURNS & EXCHANGES
CONTACT US
COMMONLY ASKED QUESTIONS

 

SHOPPING ONLINE  
Promotion/Offer Codes
Maximum Purchase Policy
Redeeming a PromotionItem Availiability
International Orders
As Seen On TV Offer
Purchases at Other Retailers
Online Security
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Promotion/Offer Codes
Visit our Offers Page to learn about IT’s available shopping offers and active promotions. Check back often for the latest! 

Maximum Purchase Policy
At this time, we must limit product purchases to no more than six (6) units per item, and select products to no more than three (3) units per item. Orders exceeding their maximum purchase limit are subject to cancellation. See Terms & Conditions for more information about IT’s Purchase Related Policies, or contact us with questions. 

Redeeming a Promotion
Click on pink bag icon in upper right-hand corner to go to “Your Shopping Bag” page and begin checkout. Enter your promo code in the textbox marked “ENTER PROMO” and click “APPLY.” When your promo code is accepted, it will be displayed at the top of the page.Please note: Promo codes are not case sensitive. Only one promo code may be used per online order.

Item Availability
If, at the time of your order, you select an item that is temporarily out of stock, you will have the option to be notified via email when it is available for purchase.  

International Orders
IT Cosmetics™ currently ships within the United States, U.S. Territories and to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses. We apologize, but IT Cosmetics™ is currently unable to accept orders for delivery to international addresses outside of the United States. 

As Seen On TV Offer
This is a special offer through our retail partner, Guthy-Renker. For questions about the As Seen On TV Your Most Beautiful You 5- or 7-Piece Collection, please contact Guthy-Renker at 1-888-922-0487 or email customerservice@guthy-renker.com.  For directions on how to return your kit click here. 

Purchases at Other Retailers
IT Cosmetics™ only accepts returned items purchased at itcosmetics.com. Kindly return any products bought at other retailers to the original place of purchase. 

Online Security 
IT Cosmetics™ understands how important online security is to you. When you place an order at itcosmetics.com, we encode your information using Secure Sockets Layer (SSL) encryption technology—the most advanced consumer online security technology to date. You can rest assured that your order will be placed safely and securely, and your private information will not be given to any third party without your express consent. For more information, please see our Privacy Policy.

  

ORDERING + PAYMENT METHODS
Order Inquiry
Order Processing Times
Order Cancellations or Changes
Problem with Order/Received Wrong Item
Ordering Samples
Sales Tax
Payment Methods
Payment Authorization
Payment Authorization Holds
Payment Charges
Maximum Purchase Policy
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Order Inquiry
You can access your order status and history by referencing the tracking link in your order confirmation email, or by logging into your account. Please note: Some carriers may not provide tracking information for up to 24 business hours after your order has shipped. For status updates, contact us. 

Order Processing Times
Orders received on Monday through Friday by 12pm (EST) are processed and shipped the same day, while orders received after 12pm (EST) are processed and shipped the next business day. Saturday and Sunday are not considered business days. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Please note:

Order Cancellations or Changes
Once you submit your itcosmetics.com order, we are unable to make cancellations or changes. For more information, visit Returns & Exchanges for Items Purchased at itcosmetics.com.  If you have any questions or concerns, please contact us with your name and order number, and a Customer Care representative will respond to you as soon as possible.

Problem with Order/Received Wrong
Please contact us with your name and order number, and a Customer Care representative will respond to you as soon as possible. 

Ordering Samples
At this time, IT Cosmetics™ product samples are not available for general distribution. However, various samples are available at checkout with your itcosmetics.com purchase, and periodically during special offers and promotions. If you’re not sure which products are right for you, contact us for expert recommendations and advice. 

Sales Tax
We are legally required to collect state sales tax on orders shipped to the following states: AL, AK, AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV and WY. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).

Payment Methods
IT Cosmetics™ accepts the following credit cards:

We are unable to accept CODs, layaway plans, checks, money orders, or cash. Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. 

Payment Authorization Holds
When placing an order using a credit card, two transactions will be posted to your account: 

  1. When your order is authorized, the issuing bank for your credit card will place a hold on the funds in your account in the amount of your purchase. This action reserves the funds for the pending charge.
  2. Once you are charged (when order ships), funds for the purchase amount will be removed from your account. If the order is altered or cancelled prior to shipment, the charge may vary from the amount of the authorization hold.

 If an order is cancelled, the issuing bank will remove the authorization hold. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds. 

Payment Charges
The credit card used for your purchase will be charged when your order is shipped. If you have any questions, please contact us. 

Maximum Purchase Policy 
At this time, we must limit product purchases to no more than six (6) units per item, and select products to no more than three (3) units per item. Orders exceeding their maximum purchase limit are subject to cancellation. See Terms & Conditions for more information about IT’s Purchase Related Policies, or contact us with questions.

 

SHIPPING + DELIVERY
Shipping Methods & Times
Shipping Restrictions
Shipments to P.O. Box & APO/FPO/DPO Addresses
Shipments to U.S. Territories, Alaska & Hawaii
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Shipping Methods & Times
IT Cosmetics™ currently ships within the United States, U.S. Territories and to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses. We apologize, but IT Cosmetics™ is currently unable to accept orders for delivery to international addresses outside of the United States.

Standard Ground Service

Expedited Service

Shipping Restrictions
Some products sold at itcosmetics.com may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. 

Shipments to P.O. Box & APO/FPO/DPO Addresses
Most items may be shipped to a P.O. Box or Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) address, but some restrictions may apply as explained in Shipping Restrictions. Orders sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the U.S. Postal Service (USPS) and cannot be shipped via 2nd Day or Next Day service. 

Shipments to U.S. Territories, Alaska & Hawaii
Most items may be shipped to the U.S. Territories, Alaska and Hawaii, but some restrictions may apply as explained in Shipping Restrictions.

 

RETURNS & EXCHANGES
Purchases from itcosmetics.com
Purchases from As Seen On TV
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Returns and Exchanges for Purchases at itcosmetics.com
Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return and/or exchange of any item purchased at itcosmetics.com upon receiving it within 30 days of the purchase date—no questions asked.  Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is approximately 30 business days from the date we receive your return.   

To ensure a prompt and secure delivery, we recommend sending your return or exchange via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post. We apologize, but return shipping fees are not refundable.

Please send all returns to the attention of:

IT Cosmetics™ Returns
924 Bergen Ave.
Suite 173
Jersey City, NJ 07306

Please note: Only items purchased at itcosmetics.com may be accepted for return or exchange. If you have a concern with an item purchased in a store, contact us. If you have a concern with an item purchased on As Seen On TV offer, click here. 

Returns & Exchanges for Items Purchases As Seen On TV Offer
This is a special offer through our retail partner, Guthy-Renker. For questions about the As Seen On TV Your Most Beautiful You 5- or 7-Piece Collection, please contact Guthy-Renker at 1-888-922-0487 or email customerservice@guthy-renker.com.

 

CONTACT US
Have a question about your order, a specific product, or just can’t find what you’re looking for? IT’s Customer Care team is here to help, and we love hearing from you!

Connect with IT Cosmetics™

 

COMMONLY ASKED QUESTIONS

Where Can I Buy IT Cosmetics™ Products?
IT Cosmetics™ is a top beauty brand sold at ULTA Beauty, QVC and itcosmetics.com. 

Does IT Cosmetics™ Test on Animals?
Every IT Cosmetics™ product is certified by PETA as 100% cruelty free. IT Cosmetics™ has never, and will never, test any of its products on animals. 

Product/Shade Questions?
Not sure which products and/or shades are right for you? Contact us. IT’s Customer Care team is here to help, and we love hearing from you! 

Ingredient Inquiries
Full ingredient lists for each product are featured on itcosmetics.com. Please contact us with your specific questions or concerns. 

General Comments and Suggestions
Please feel free to contact us with your comments and suggestions. Not only do we love hearing from you, but your IT Cosmetics™ experience truly matters to us. 

 

 XOXO