Customer Service

I have a problem! How do I contact It Cosmetics?

Please email for help.

Press Inquiries

For Press Inquiries please contact

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover.

What is the processing time for a typical order?

Orders received between Monday - Friday are usually processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

What are the delivery times for a typical order? offers UPS Ground, 2nd Day Air, and Next Day Air deliver Monday - Friday.

UPS delivery time is dependant upon method chosen: 2-7 business days for UPS Ground; 2 business days for 2nd day air

Shipping Methods (US)

  • Ground Shipping ($5.95) Free for orders over $25: Order by 10am Eastern Standard Time for your order to arrive 2-7 business days from date of purchase.
  • 2nd Day ($17.95): Order by 10am Eastern Standard Time for your order to arrive 2 business days from date of purchase.
  • Next Day ($29.95): Order by 10am Eastern Standard Time for your order to arrive 1 business day from date of purchase.


  • Expedited orders (2nd Day and Next Day) shipping to Alaska, Hawaii, and Puerto Rico may require an additional business day to arrive.
  • Alaska, Hawaii, and Puerto Rico do not qualify for free ground shipping for orders over $25.00. Standard $5.95 shipping charge applies.
  • If you ship to a P.O. box, your item will be shipped via USPS, which does not provide shipment tracking. Overnight and expedited shipments cannot be sent to P.O. boxes.

Shipping Methods (Canada)

  • Ground Shipping ($19.95) Free for orders over $100: Please allow 2-3 weeks for most orders.
  • All orders are shipped via USPS so 2nd Day is not an option at this time.

Customers are responsible for the following customs fees imposed by Canada upon delivery of the package:

  • Canadian Customs may access taxes on goods over $20. Taxes can range from 5-15% (depending on the provincial destination). An $8.50 handling fee is also added by Canadian Customs when an item is taxed.
  • A duty may also be imposed by Canadian Customs. The Duty can be up to 6.5% of the value of the order.

International Shipping

  • Orders from this site are shipped to U.S., Guam, Puerto Rico and Canada.
  • Orders shipping to military addresses (APO/FPO/DPO) qualify for Ground Shipping Only and are shipped USPS.

Return Policy/Exchanges?

We’ll gladly accept your returns for any products upon receiving your items within 30 days of the PURCHASE date. No questions asked. Your ultimate satisfaction with It Cosmetics is our goal!

Be sure to enclose a copy of your invoice and the reason for your return. The estimated refund time is approximately 30 business days from the receipt date of your return. We're sorry but shipping fees are not refundable

Please send all returns to the attention of:

IT Cosmetics - Returns
924 Bergen Ave
PMB 173
Jersey City, NJ 07306

Retailer Return Policy

Sorry, we cannot accept returns for items purchased from a retail partner. We only accept returns for items purchased through You must return the merchandise back to the original place of purchase.

I haven't received my order, my order is missing items, or my shipment is late?

Please send an email to with your order number and preferably the order confirmation email and we will get get back to you ASAP.

Does It Cosmetics test on animals?

We have never and will never test any of our products on animals. We care certified by PETA as a Cruelty Free Company.

Sales Tax

Sales tax are added for the following states: New Jersey