Shipping and Delivery
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Standard Ground Service
- Ground Shipping is $8.00 or FREE for qualifying orders within the continental United States. Alaska, Hawaii and U.S. Territories are excluded from free shipping.
- Most ground orders are delivered within 2-6 business days from the order ship date.
- Ground orders to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses and U.S. Territories are delivered within 7-14 business days of the order ship date.
- Delivery to Alaska, Hawaii and U.S. Territories may potentially take longer.
- Ground orders will ship via Mail Innovations unless up to 3LBs. All orders over 3LBs will go UPS.
Expedited Service
- 2nd Day ($15.00) and Next Day ($20.00) orders placed on Monday through Friday will be processed and shipped the same day, if received by 5:00 PM (EST) 4:00PM (CST).
- Orders placed on weekends or an observed holiday will be processed and shipped the next business day.
- 2nd Day orders are delivered within 2 business days from the order ship date.
- Next Day orders are delivered within 1 business day from the order ship date.
- Expedited service is not available on orders made to P.O. Boxes, U.S. Territories, and Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses.
- Please note: Signature may be required upon delivery for expedited shipments
Some products sold at itcosmetics.com may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Most items may be shipped to a P.O. Box or Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) address, but some restrictions may apply as explained in Shipping Restrictions. Orders sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the U.S. Postal Service (USPS) and cannot be shipped via 2nd Day or Next Day service.
Most items may be shipped to the U.S. Territories, Alaska and Hawaii, but some restrictions may apply as explained in Shipping Restrictions.
Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at itcosmetics.com upon receiving it within 30 days of the purchase date—no questions asked. Simply click here to initiate a return and generate a label. We apologize but return shipping fees are not refundable. Generating a prepaid label incurs an $8 fee, which will be deducted from your return total. Please be sure to enclose a copy of your invoice, and the reason for your return. For orders purchased before 5/25/2023, please return by carrier of choice to the shipping address at the bottom of this page.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method and you will be notified by email.
If you purchased your IT Cosmetics product with your Shoprunner membership, please go directly to your Shoprunner account to initiate a free return. Click here for more details on Shoprunner returns.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
Please send all returns to the attention of:
IT Cosmetics™ Returns
1620 Stateline Road
Southaven, Mississippi 38671
Please note: Only items purchased at itcosmetics.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us.
This is a special offer through our retail partner, Guthy-Renker. For questions about the As Seen On TV Your Most Beautiful You 5- or 7-Piece Collection, please contact Guthy-Renker at 1-800-465-7613 or email [email protected]. You can also visit www.mycosmeticskit.com.
