Shipping and Delivery
Shipping Methods & Times
PLEASE EXPECT SHIPPING DELAYS Due to overall increase in volume, all carriers have removed guaranteed delivery within specific timeframes.
Standard Ground Service
- Ground Shipping is $5.95 or FREE for orders over $25 (pre-tax) within the continental United States. Alaska, Hawaii and U.S. Territories are excluded from free shipping.
- Most ground orders are delivered within 2-6 business days from the order ship date.
- Ground orders to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses and U.S. Territories are delivered within 7-14 business days of the order ship date.
- Delivery to Alaska, Hawaii and U.S. Territories may potentially take longer.
- Ground orders will ship via Mail Innovations unless over 1LB. All orders over 1LB will go UPS
Some products sold at itcosmetics.com may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Shipments to P.O. Box & APO/FPO/DPO Addresses
Most items may be shipped to a P.O. Box or Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) address, but some restrictions may apply as explained in Shipping Restrictions. Orders sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the U.S. Postal Service (USPS) and cannot be shipped via 2nd Day or Next Day service.
Shipments to U.S. Territories, Alaska & Hawaii
Most items may be shipped to the U.S. Territories, Alaska and Hawaii, but some restrictions may apply as explained in Shipping Restrictions.
Returns for Purchases at itcosmetics.com
Important Notice: We have modified our Returns processing time. Due to recent concerns related to COVID-19, extra precautions are being taken to keep our warehouse personnel safe. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel, therefore, we are implementing a three (3) day quarantine of all returned packages. We are still accepting returns, but please expect a delay in processing your return refund while we implement these extra precautions to protect our staff.
Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at itcosmetics.com upon receiving it within 60 days of the purchase date—no questions asked. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is 2 Business Days from the receipt of your return in our warehouse.
To ensure a prompt and secure delivery, we recommend sending your return via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post. We apologize, but return shipping fees are not refundable.
Please send all returns to the attention of:
IT Cosmetics™ Returns
1620 Stateline Road
Southaven, Mississippi 38671
Please note: Only items purchased at itcosmetics.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us.