Where can I use an e-gift card purchased on itcosmetics.com?
E-Gift Cards purchased on itcosmetics.com can only be used to purchase products on itcosmetics.com. They cannot be used at any other website or store.
Can I return an order made with an e-gift card?
Yes! Once your purchase is returned, a new e-gift card will be triggered and emailed to you with a new gift card number and pin number.
What is your policy on lost or deleted e-gift cards?
If an e-gift card email is lost or deleted, we have the ability to resend it to the intended recipient. We would just need to first verify the recipient’s account information, such as name, email address and home mailing address.
How do I find my e-gift card balance?
Simply click here, and you’ll be able to check your balance. Please note: E-gift card balances are not updated until an order made with the card has shipped.
Do IT Cosmetics e-gift cards ever expire or depreciate?
Our e-gift cards never depreciate. If a card with a balance has had no activity for 5 years, it will be deactivated. A deactivated card cannot be reactivated, but we can send an email with a new active card number and pin number.
Can customers split payments between an e-gift card and credit card?
Yes, split payments are allowed. The e-gift card amount will apply first, and if there’s a remaining balance, you can pay it with a credit card.
Is there any amount on an IT Cosmetics e-gift card that is too small as a balance?
There is no minimum balance required on IT Cosmetics e-gift cards.
Can you request a refund in the form of an e-gift card rather than back to the original form of payment?
No, you can only receive a refund on an e-gift card if an e-gift card is what you used as your original form of payment.
