Customer Service

Commonly Asked Questions

Commonly Asked Questions

Where Can I Buy IT Cosmetics™ Products?
IT Cosmetics™ is sold at Sephora, ULTA Beauty, QVC and www.itcosmetics.com. Visit the Store Locator to find a store near you. 
Does IT Cosmetics™ Test on Animals?
IT Cosmetics™ is certified by PETA as a 100% cruelty-free brand, and you will find us listed on their website. Remaining a cruelty-free brand is extremely important to us, as it is to so many of you! IT Cosmetics™ has never tested products on animals, nor do we use animal hair in our brushes—and we have absolutely no plans to change that.
Product/Shade Questions?
Not sure which products and/or shades are right for you? Contact Us. IT's Customer Care team is here to help, and we love hearing from you!
Ingredient Inquiries
Full ingredient lists for each product are featured on www.itcosmetics.com. Please Contact Us with your specific questions or concerns.
General Comments and Suggestions
Please feel free to Contact Us with your comments and suggestions. Not only do we love hearing from you, but your IT Cosmetics™ experience truly matters to us.
As Seen On TV Offer
This is a special offer through our retail partner, Guthy-Renker. For questions about the Your Most Beautiful You 3, 5- or 7-Piece Collection, please contact Guthy-Renker at 1-800465-7613 or email questions@guthy-renker.com or go to www.tryitnow.com

How do I cancel my orders?
These orders are actually through our 3rd party partner, Guthy Renker, we are unable to cancel this for you. Should you have any questions regarding the order or wish to cancel, you will need to call their Customer service at 800.465.7613 or email questions@guthy-renker.com! We assure you they will assist you and will be there to answer your calls.

How do I customize my kit?
If you would like to customize your kit or if you have any questions regarding the order, you can visit www.tryitnow.com and log in to access your account. You may also reach out to their customer service team at 800.465.7613 or email questions@guthy-renker.com. We assure you they will assist you and will be there to answer your calls!

How can I purchase a kit?
If you would like to begin shipments or customize your kit, you can visit www.tryitnow.com and log in to access your account. You may also reach out to their customer service team at 800.465.7613 or email questions@guthy-renker.com. We assure you they will assist you and will be there to answer your calls!

Why I am being charged every month?
These orders are actually through our 3rd party partner, Guthy Renker. Should you have any questions regarding billing, you will need to call their Customer service at 800.465.7613 or email questions@guthy-renker.com! We assure you they will assist you and will be there to answer your calls.
Purchases at Other Retailers
IT Cosmetics™ only accepts returned items purchased at www.itcosmetics.com. Kindly return any products bought at other retailers to the original place of purchase.
Online Security
IT Cosmetics™ understands how important online security is to you. When you place an order at www.itcosmetics.com, we encode your information using Secure Sockets Layer (SSL) encryption technology—the most advanced consumer online security technology to date. You can rest assured that your order will be placed safely and securely, and your private information will not be given to any third party without your express consent. For more information, please see our Privacy Policy.