Customer Service

Shipping & Delivery

Shipping & Delivery

Shipping Methods & Times
Please know that we are following state and local guidance and taking enhanced precautions in preparing your order for shipment. Orders may take 15-20 business days to arrive. Thank you for your patience! XOXO

EXPECT SHIPPING DELAYS

UPS: Orders placed from 4/15 may not receive updating tracking information through UPS. Note that these orders are still being delivered successfully; however, they are taking 10-15 business days to receive.

USPS: Once your order has shipped, please understand USPS is extremely delayed. Due to unplanned USPS facility closures and overall increase in volume, all carriers have removed guaranteed delivery within specific timeframes. Please see below for affected areas:

Brooklyn NY 112, Greensboro NC 274, Raleigh NC 275, 276, Columbia SC 290-292, Greenville SC 293, 296, Montgomery AL 368, Birmingham AL 352, Fox Valley IL 605, South Suburban IL 604, Chicago IL 606, 608, Grand Rapids MI 493, 495, Milwaukee WI 531, Carol Stream IL 601, Oklahoma City OK 730, Tulsa OK, 740, 741, Dallas TX 750-754, Ft Worth TX 760-764, Houston TX 770-772, N. Houston TX 773-778, San Antonio TX 780-782, Austin TX 786, Midland TX 787, El Paso TX 799, Amarillo TX 791, Lubbock TX 794, Amarillo TX 796, Orlando FL  327, 328, Tampa FL 346, Miami 330

IT Cosmetics™ currently ships within the United States, U.S. Territories and to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses. We apologize, but IT Cosmetics™ is currently unable to accept orders for delivery to international addresses outside of the United States.

If you need assistance, our IT Girls in customer service will be here! Please call them at 1-800-356-5120 Monday through Thursday, 9:00 a.m. to 6:00 p.m. ET and Friday from 9:00 am to 5:00 pm! You can also e-mail us at info@it-cosmetics.com and they will respond as soon as possible during normal business hours. Thank you for your patience as we work to create a special shopping destination for you.

Standard Ground Service

  • Ground Shipping is $5.95 or FREE for orders over $25 (pre-tax) within the continental United States. Alaska, Hawaii and U.S. Territories are excluded from free shipping.
  • Most ground orders are delivered within 2-6 business days from the order ship date.
  • Ground orders to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses and U.S. Territories are delivered within 7-14 business days of the order ship date.
  • Delivery to Alaska, Hawaii and U.S. Territories may potentially take longer.
  • Ground orders will ship via Mail Innovations unless over 1LB. All orders over 1LB will go UPS
Shipping Restrictions
Some products sold at itcosmetics.com may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Shipments to P.O. Box & APO/FPO/DPO Addresses
Most items may be shipped to a P.O. Box or Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) address, but some restrictions may apply as explained in Shipping Restrictions. Orders sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the U.S. Postal Service (USPS) and cannot be shipped via 2nd Day or Next Day service.
Shipments to U.S. Territories, Alaska & Hawaii
Most items may be shipped to the U.S. Territories, Alaska and Hawaii, but some restrictions may apply as explained in Shipping Restrictions.

Returns

Returns for Purchases at itcosmetics.com

Important Notice: We have modified our Returns processing time. Due to recent concerns related to COVID-19, extra precautions are being taken to keep our warehouse personnel safe. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel, therefore, we are implementing a three (3) day quarantine of all returned packages. We are still accepting returns, but please expect a delay in processing your return refund while we implement these extra precautions to protect our staff.

Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at itcosmetics.com upon receiving it within 60 days of the purchase date—no questions asked. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is 2 Business Days from the receipt of your return in our warehouse.

To ensure a prompt and secure delivery, we recommend sending your return via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post. We apologize, but return shipping fees are not refundable.

Please send all returns to the attention of:

IT Cosmetics™ Returns
1620 Stateline Road
Southaven, Mississippi 38671

Please note: Only items purchased at itcosmetics.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us. If you have a concern with an item purchased on As Seen On TV offer, click here.

Returns for Items Purchases As Seen On TV Offer
This is a special offer through our retail partner, Guthy-Renker. For questions about the As Seen On TV Your Most Beautiful You 5- or 7-Piece Collection, please contact Guthy-Renker at 1-800-465-7613 or email customerservice@guthy-renker.com. You can also visit www.mycosmeticskit.com.